08-31-2012 01:26 PM
I have just upgraded via the Google Play store my Norton Mobile Security (NMS) and I had installed Norton Anti-Theft (NAT) in the past and now, NAT is saying that the Norton Security license expired. I also see the all the NAT features within NMS.
Have the two programs merged into a single one and if so, should I just un-install NAT and live with NMS without loss of security or features?
Thanks for any help provided.
Solved! Go to Solution.
08-31-2012 04:08 PM
I now find the Norton Anti-Theft Plugin is not required if you have the new paid full version
of Norton Mobile Security 3.0 from the Google Play Store as all the features of Norton
Anti-Theft are now included in the Norton Mobile Security website control panel.
Which is a great idea. ;-)
One less app for the device and less confusion. The features all work well when tested with
Scream now being added to the Web Control Panel which is something a lot of users wanted
as part of Norton's Mobile Security app. Kudos Norton Team.
The Sneak Peek works fine and Remote Lock works fine too took a little while to activate.
Locate is ok would probably be better outside with GPS activated but i have only tested it with
the wireless network and WiFi.
So i would think it is ok to uninstall Norton Anti-Theft and just use Norton Mobile Security
and all the great features that it's Web Control Panel now give the users access to. :-)
08-31-2012 05:54 PM
Cool, thanks for the quick reply. I'll un-install NAT right away.
But Symantec should have put a note somewhere to let us know (just my two cents!).
09-19-2012 03:21 PM
I have the same problem on my AT&T Galaxy S II, but NAT won't uninstall the usual way (Applications, press and hold, drag to the trash). There is no uninstall option on the pop-up menu. Attempts to log on to my Norton account are met with a message "Unknown error" but the "Register your device" window comes next anyway. I once pressed the OK button and, yes, the device does now appear on my Norton account. I still get a "Web Anti-Theft Status" window with the message "Norton Security License Expired" in red when I open NAT app.
After reading the posts here carefully and thinking through my problem, I noticed that the MNS app icon was missing (I was running NAT only) I drug the NAT icon to the trash off one of my desktop screens first, then ran MNS from the Applications matrix of installed apps. I did succeed in logging in, and now it seems that all my problems are solved. NAT is still there and won't install; I assume that it's just a plug-in and I can ignore it now.
Unless NAT is supposed to uninstall, I believe that I found my solution in this thread. If not, please reply with advice on uninstalling NAT.
09-19-2012 03:54 PM
If you are running the newest version of Norton Mobile Security 3.0
from Google Play then the Norton Anti-Theft Plugin is not required
as you have gathered from previous posts in this thread.
You could ignore or just safely uninstall it using the device settings to
free up some more memory on your S2, one less app needed ;-)
Gingerbread- Menu > Settings > Applications > Mangae Applications
> NAT > Uninstall.
Ice Cream Sandwich- Menu > Settings > Applications > NAT > Uninstall
Hopefully that info helps.
09-19-2012 04:40 PM
Yes, I have NMS 22.214.171.1243, and, yes, the Ice Cream Sandwich solutions worked for me to uninstall NAT. Between the previous posts and the help with Ice Cream Sandwich by the Mobile Master, I am now happy as a clam at high tide.
09-19-2012 05:11 PM
That is great news that the Norton Community Forums has
solved your questions and issues.
Always come back to the Forums if you have any questions
or issues in the future and we will try our best to assist you.
10-07-2012 06:58 PM
I have Samsung Galaxy Tab2, When I tried to uninstall the NAT per your thread, the uninstall button is grayed out. I was advised that I have to "Deactivate" first. Click the "Deactivation" button brings up the message box "This app is a device administrator and must be deactivated before uninstalling". Click "OK" to acknowledge, However, the ""Uninstall" button remain grayed out. How do you perform the NAT deactivate, since the NAT plug-in is part of the new mobile security and is no longer required? Thanks
10-07-2012 07:13 PM - edited 10-07-2012 07:14 PM
Welcome to the Norton Community Forums.
First you could try rebooting or restarting your device, then open the
Settings then Applications if you are using ICS or Manage Applications
with GB and see if you can now Uninstall the NAT Plugin.
And again also check to make sure NAT Plugin is disabled in the Device
Otherwise if that does not work you could try uninstalling Norton Mobile
Security 3.0 then try to uninstall the NAT Plugin. Then reinstall NMS 3.0.
Let us know how you go.
10-07-2012 09:45 PM - edited 10-07-2012 09:46 PM
By default, Norton Anti-Theft enables the Device Administrator settings for enhanced security. To uninstall Norton Anti-Theft, the Device Administrator for Norton Anti-Theft must be disabled first. For more inforomation, read: