Norton Mobile Security

[virg24]

Looking at this thread, I reported this issue on 3/1/2012, 4/1/2012, and now 6/1/2012.

[erik_carlstrom]

virg24,

Does the notification go away after a few reboots for you or does it stick around?  Also, do you have the latest build for NAT installed?

[autobahn13]

Same issues here with the NAT component; this happened for the second time today. 

Platform:

     * Motorola Droid Bionic

     * Android Gingerbread - 2.3.4

     * Norton Anti-Theft version - 1.3.0.140

Several reboots during the day had no affect to clear the "Norton Anti-Theft has been disabled" warning message.  Subscription 291 days left.

[richard_av]

Hello Erik,

My phone is again experiencing the "Norton Anti-Theft has been disabled" for the NAT plug-in. I have completely uninstalled both NMS and NAT, installed and configured NMS from Norton website (download). Then I installed NAT from Google Play. I am having the same problem with NAT as before in this thread when I attempt to register the phone to my norton account. Rebooted phone after uninstall and reinstallation.

I do not know if this triggered the NAT problem, however I performed a check for PRL (Perferred Roaming List) Update for my carrier and as soon the PRL update completed, I got a notice that "Norton Anti-Theft has been disabled".

NMS 2.5.0.404

NAT Latest version you have on Google Play.

-Richard

[virg24]

I tried rebooting several times and the notification doesn't go away.  The NAT version I have is 1.3.0.140.

[richard_av]

FYI Erik: When I go to register the NAT, I successfully login to my Norton account and I see the "Check account entitlement". Then after about 10 seconds I get the error "Your Norton Security license is registered to a different Norton Account".

I only have one Norton account.

[B1]

Hi: This nuisance is getting very frustrating. Norton Anti-Theft has been disabled yet again. Went thru this garbage in March. Now again in June. My subscription has 296 days left. Says license expired AGAIN. Samsung Galaxy S II Skyrocket - SGH-1727 Android ver. 2.3.6. Beginning to wonder if Norton's knows what they are doing anymore. Gonna have to start looking for something more reliable. Never had issues before I put Norton Security on the phone. B1.

[virg24]

I am just going to uninstall NMS and NAT.  This is really ridiculous.  Wasted money and I still have 275 days left on my subscription.

[Andmike]

Hi B1 and virg24.

I can understand your frustration but I would just urge you not to throw the baby out with the bath water.  I believe that you are both understandably complaining about the odd license related performance of the Norton Anti-Theft plugin when used alongside Norton Mobile Security (this is the NMS forum).  I also assume that the remaining license period that virg24 refers to is that for NMS.

If the NAT plugin is proving to be so frustrating at the moment why not just uninstall that and leave your devices protected by NMS until you read here or in the Norton Anti-Theft forum that the problem is resolved?  NMS gives you most of the protection - NAT does give extra features but I personally see no reason to abandon NMS just because the NAT Plugin is causing problems.

I would add that I am currently getting warnings from NMS that my license has expired when I reboot my phone but that warning vanishes as soon as I look at NMS itself.  This therefore is a known issue of minor significance (in my opinion).

I hope this message makes sense and is of some help.  If I have misunderstood your problems then please feel free to put me right.

Good luck.

[erik_carlstrom]

@richard_av,

Try an uninstall of both NMS and NAT.  If that doesn't resolve that error, please let me know. 

@autobahn13, B1, and virg24, 

The team is looking into the logs that Mike provided.  If we need more information I will share with the thread.