Norton Mobile Security

[erik_carlstrom]

29mcbee146,

That is very strange.  If you see this happen again, would you be willing to do the following:

Install CatLog

Start Verbose logging

Reboot

Verify the "Expired" message

Follow your couple reboot strategy

Verify the expiration goes away

Stop logging

Update your post with this 

Send me a private message with the size of the log (make sure you zip it up)

If you could do this, it would be an enourmous help.

[Andmike]

Hi Erik.

This may not just be a Norton Anti-Theft thing....

On my Razr Maxx, with only NMS and no NAT (at the moment), if I turn off the device and then reboot I get a Norton Alert on the status bar which reveals -" Norton Mobile Security Your product has expired" opening NMS shows 363 days left!  Oh and it clears the notification.  ;-)  This does seem a little odd.

The version of NMS I am using is 2.5.0.404.

This has happened on a number of occasions I cannot be 100% sure if it is every time I reboot but it can't be far off it.

Do you want me to load CatLog?

[erik_carlstrom]

Absolutely Mike.  Are you on ICS or still on gingerbread?

[Andmike]

Unrooted and still on gingerbread.

Now where did I leave that cat........

[Edit - cat found and two logs on their way to Erik.]

[DLyle]

After a month or so of working correctly, the dreaded/despised message about Norton Antitheft has been disabled appeared again today.  For the record, I will be uninstalling all Norton Mobile products and will look elsewhere for mobile security apps.  Who knows?  Maybe I'll find one that is reliable.

NOTE to Eric...I applaud your helpfulness and tenacity.  That said, Norton should be ashamed at bringing a product to market that was obviously unproven and further shame is due that it would take 6 pages of postings to deal with such a basic issue as licensing.  But thanks again for your help and persistence.

[erik_carlstrom]

There was a server updated late last night to adress a problem that the team felt would address this as well.  Could you clarify around what time you saw this?  Would you say that you hadn't seen this issue for 30 days exactly or is that uncertain?  

I'm a little confused why you would say the app is unproven.  This particular issue has only occured with a small number of customers.  While it may seem like something basic, the investigation has proven difficult to reproduce.  The length of the thread shouldn't be an indication.  The first set of logs provided were from Mike very recently.  It's very difficult to investigate or fix an issue with a lack of information.  The logs from Mike should help, but having more would help as well.  If you can confirm around what time the prompt showed up for you I can let the team know so they can update the investigation of this issue.  

[virg24]

I have the same indicator pop up overnight last night.  This is like the third time this has happened.

[Andmike]

Ah... so picking up Erik's point - something seems to have caused a problem last night!

Can you recall when the previous two occasions were virg24?

[29mcbee146]

Hi Erik,

It happened again this afternoon, and this time my rebooting efforts were fruitless.  I downloaded CatLog, as you suggested, to provide a log, but, alas, I am just too technically inept to utalize it.

Hopefully, the cause of all this will show itself to you tech people soon and we get this behind us.

Good luck, and thanks for your efforts so far.

Ken

[erik_carlstrom]

We may have to use ADB for this.  Have you ever used the Android SDK or connect your phone to your computer to transfer files?