I would encourage all of you, who are having problems to send Erik the details he asks for. I have!
This thread is long and I'm not sure that the problems are getting any clearer. I suspect that there may be a number of false leads and have wondered if it might not be better to start a completely new thread. That however might look like accepting defeat and a number of people seem to be having continuing problems. So I have re-read the entire thread and post below a few thoughts which may in themselves be false leads, but I hope that somewhere in it all there is some assistance to those who need to fix the problem(s).
My fist point is that there appear to be at least two issues. One is that sometimes, some versions of NMS falsely report that the license has expired. This does not seem to be a serious problem (I get it on my Razr Maxx each time I reboot but not on my ZTE Blade) as after a while the notification goes away and any attempt to refer to the actual NMS app shows that it still retains it's full license. However the false notification may be triggering something else... The second issue appear to be a license issue with NAT which seems to actually render it inoperative.
My second point is that the problems as reported appear to focus around the end of the month. Not clear if it is the last day of the month or the first that is the trigger. It could be either but most reports come in on or just after the first of the month. DLyle's original problem of 1 March was solved by 4 March only to recur on 1 June! So is there a special server check by Norton or Google Play when the month rolls over?
Third point is related to the "different Norton Account". In most cases NAT is loaded as a free plugin from Google Play when NMS is installed. However NMS may be loaded from Google Play or directly from Norton. So any check connected with Google Play to ascertain whether the Plugin should be made available, may get confused if NMS is not registered with Google Play. Also some people seem to have changed the license key with which they register the NMS version they have downloaded from Norton. In these cases, is the version of NAT that they have loaded, looking for the earlier license key link? Given that even Norton Account management does not recognise NMS even when it is downloaded from their servers and registered with their key, implies that the licensing tracks are obscure, at best. Finally (for now at least) - if NMS initially reports itself as having expired after a reboot, may it be passing this on to block the NAT licensing in some way.
I hope that someone will get some value from the above ramblings....
If anyone wants any further clarification or information - just ask and I will try to help.
