Norton Mobile Security 3.0 Memory Card Issue.

smithy · ‎02-07-2011

Hi

Just testing my Gingerbread 2.3.6 Samsung Galaxy device and I find that Norton

Mobile Security installation corrupts my Micro SD memory card. I am using a

Windows 7 PC.

Connecting device to PC by USB with data transfer mode I now get this message

every time where I never use to get it before NMS 3.0. The Windows error message

I get is below-

Removing the memory card from the device and using an adaptor to connect

the Micro SD to a PC I still get the message.

Now I have noticed I can download NMS 3.0 without activation or opening the app

and test USB transfer mode and all is fine, at this stage the only Norton file on the

Micro SD is the .symantec_persisted file.

Then if I open the NMS 3.0 app for the first time and tap agree and start the app

that is when the issue starts. I skip sign in and go straight to the Lite version.

I close NMS 3.0 and connect the device to the PC via USB and the message comes up

straight away in data transfer mode.

Now looking at the memory card with an Explorer app I see I now have 2 more

Norton files being- (symantec_update_temp) and (.norton) .

So this issue is happening without even signing into NMS 3.0.

So I uninstall NMS 3.0 and connect again to PC via USB and I still get the message.

I remove the memory card and using the adaptor connect to the PC , still getting

the message. So I deleted all Norton files from the memory card. Still the same

message comes up when re connecting the memory card. Same thing when connecting

to PC via USB.

The only way to fix the issue and stop getting the Windows error message when

connecting to the PC is to format the memory card . This is very annoying. As I now

have to format and reload a 16 GB memory card and uninstall and stop using

Norton Mobile Security 3.0. :-(

This sounds like a serious issue that the Norton Team needs to look into.

Cheers.

Andmike · ‎03-23-2011

An interesting if troubling report smithy.

I wonder if it is in any way related to dph15's post?

VinodP · ‎06-20-2011

Hi smithy,

Thanks for reporting this!

We would need more information on this. I am sending you a PM. Please send us the requested information to investigate this issue further.

-Vinod

smithy · ‎02-07-2011

Hi Vinod

Thanks for the reply and PM.

I have been doing some more testing and i think i have found where the

issue is coming from.

The problem with the error message seems to be because of Software

related to storage devices. So this is like Andmike pointed that it might be

related to the issue that dph15 has in the thread here.

My Software that does not seem to like Norton Mobile Security 3.0 is Sony

PMB ( Sony Picture Motion Browser) it is a old version maybe a couple of

years old that i do not use anymore . So i have uninstalled Sony PMB ( And

it is very hard to fully uninstall) and NMS at the moment and will carry out a

few more tests and post back with the results soon.

Cheers.

smithy · ‎02-07-2011

Hi again

Certainly seems NMS 3.0 has some compatibility issues with external media storage

devices and thier software for computers.In this case it is a Sony Bloggie video camera
and it's PC software program Sony Picture Motion Browser.

And in the case of dph15 it is a compatibility issue with Sony PC Companion software

and the Sony Xperia Arc mobile phone.

With Sony PMB uninstalled from all PC's now i have no more error messages when

connecting Gingerbread Galaxy Y to the PC via USB for media transfer.

Have had no issues with ICS devices all is ok and compatible with Sony PMB it appears.

But i do not have the software program anymore, one less headache. :-)

So it appears there is a compatibility issue with Sony media device computer software

and Norton Mobile Security 3.0.

Cheers.

dph15 · ‎08-11-2011

I haven't experienced any data corruption. On my Xperia Arc, if NS has been granted device admin privileges, and I connect the usb cable to my PC, I hear the USB connection chimes but the phone never shows up in windows explorer and the Sony software cannot find the phone.

If I revoke device admin privileges, then the phone & PC connect without difficulty. After this connection is established, I can re-enable admin status for NS and the connection does not disappear unil the usb cable is disconnected from either the phone or the PC. To reconnect the devices, I need to toggle admin off again.

With admin mode enabled, if I attempt to connect the phone to a usb port that has not been used before, windows attempts to install the appropriate drivers (as usual) but the driver installation fails. If admin mode is off, then the drivers are installed just fine.

Some way some how, NS with device admin rights is preventing the connection between the two devices. This is the only difficulty I have observed so far with NS v3.0.0.683

smithy · ‎02-07-2011

Hi

Do you have a second PC that does not have the Sony Companion

software program installed.?

Can you try connecting your Sony device to a different computer.?

If not can you safley remove the Sony program to see if this is the issue

when your device admin with NMS 3.0 is active when connecting to your PC.?

Keep us posted. ;-)

Cheers.

dph15 · ‎08-11-2011

When I was experiencing the problems, PC Companion was not running. It was installed, but was and is configured not to run at system startup.

After connecting the phone and it not showing up in the list of connected devices I started PCC to see if the software could detect the phone and obviously it did not.

As I just posted in my thread, all this testing has some how fixed my particular problem. The phone is now connecting to the PC in either data transfer mode, with and without PCC running. Since I can no longer duplicate the problem (at least for now, Murphy way well return tomorrow) I am left thinking that it was a windows problem all along.