04-08-2012 12:24 PM
Not too happy with Norton right now. Turned on my Samsung Galaxy SII yesterday morning, to the message of Norton "locking me out" due to " a new SIM card being placed within the device" (I never even changed it). My "paid" version switched to "lite", but, that couldn't even be used until I had my "significant other" unlock my device by texting me, which in some respects, I was glad to see actually worked for what I thought I had paid for, within a 1 year license. Problem is, restarting my device, after taking the battery out, still had the Mobile Security locking me out of my phone. I thought uninstalling, and re-installing the software would help, but, to no avail, as I guess having purchased thru the Android Market, did not recognize my previous license, and remaining 240+ days of paid license that was due to me. I have Norton 360 on my one remaining Windows laptop, and recently purchased for newly bought iMac, but maybe the Mobile Security was not all it was cracked up to be?
04-08-2012 01:33 PM
Welcome to the Community, though I am sorry that you are having problems.
I would like to help but I am having trouble working out exactly what the problem is at the moment. So it would probably help if you were able to provide some more information.
First your reference to Norton 360. This is currently entirely separate from Norton Mobile Security (NMS) unless you have purchase one of the new Norton One licenses.
I do not know why NMS locked you out but that no longer seems relevant as you (or your partner) managed to unlock it. What does seem relevant is that your license seems to have mysteriously expired and that it has locked you out again.
I cannot understand how it has locked you out again. If you uninstalled and then reinstalled as NMS Lite, this implies that you would have had to set up the Anti-Theft part of NMS again and that you should have remembered your password. Was this the case? Are you merely recording that it locked you out until you unlocked it with your password? If this is the case then I am wondering if your SIM card has come loose and that a poor connection (possibly if it is knocked) is causing NMS to lock.
As for the license expiring I do not know why this happened but I would suggest that the best thing to do is to contact Norton directly through the Norton Chat link. This if free. Tell them what has happened and give them the details of when and how you purchased NMS and they should be able to get your license back fairly quickly. Once the link opens scroll down to the "Chat Now" button, click on that and follow through. They are normally quick, and helpful. Let us know what happens.
Better luck for the future. ;-)
04-08-2012 02:43 PM
Thank you Andmike. I am well aware of the different versions of Norton, and was just "venting" to my frustrations. Your "Norton Chat link" was used and I was helped and am happy again to have Norton protection on my cell phone. Your response, and the help of Norton chat is greatly appreciated. Have a HAPPY and SAFE holiday.