02-04-2013 10:29 AM
Recently updated NMS thru Google Play store. After update, I am required to re-register the device with Norton Management.
When I log in to do this, I receive error messge that this is a duplicate device name, and I should rename. Since all my licenses are used I cannot add another.
How do I correct - remove licenses and re-install?
02-04-2013 11:34 AM
Welcome to the Norton Community Forums.
When NMS was updated the site I would have expected you to have gone to to register was mobilesecurity.norton.com which is not the Norton Management site. Can you please try the mobilesecurity site and let us know if there is still a problem.
When you post back can you also advise whether you have purchased a stand alone NMS licence, or Norton 360 Multi Device (with a 5 licence limit) or something else.
I look forward to hearing back from you.
02-05-2013 01:52 PM
You are correct - it was the mobile site where I had the problem - mobilesecurity.norton.com - as auto directed by the software in the phone.
I have Norton 360 Multi Device with 5 licenses, all assigned (one of which is the Samsung Galaxy S in question).
02-05-2013 05:18 PM
I have a question being how many Android devices do you have registered
with NMS and your 5 license Norton 360 Multi Device (N360 M-D) product.?
Some thing you could try is to delete the Android device that you have the
issues with if it is registered with the Norton Mobile Security (NMS) website
Control Panel.- https://mobilesecurity.norton.com/
So if you log in to the NMS website and see the registered device that you have
the issue with you can delete it by clicking on Delete.
Then if you have NMS installed on the same device uninstall and reinstall the
NMS app and sign in with your Norton Account details and name your device
or use the default device name.
If for some reason it only installs the Lite version of NMS then tap Upgrade
and tap the( I have already purchased this product) option.
This should work but if it does not the next thing to try will be using the Norton
Management website to free up one of your 5 licenses with your N360 M-D
product to use to install NMS on your Android device.
Keep us posted and let us know how you go. :)
“Sometimes the questions are complicated and the answers are simple.”
02-07-2013 08:20 AM
I have all 5 licenses assigned.
3. Kobo e-reader
4. Samsung Galaxy S mobile
5. Samsung Galxy Tab 2
Since the mobile is the issue, I'll try to delete it from NMS and re-register.