Paid for upgrade to full.

pastordl · ‎11-14-2009

Paid for upgrage to NMS full. It downloaded. I looked through it and liked it. Went back in about 10 minutes later it reverted to NMS lite. I have the reciept, but no full program. Please help. I have a Nook Color flashed to CM7 RC1 with no Phone, Wifi only have a 32G SD card.

erik_carlstrom · ‎04-10-2008

Please follow this post:

http://community.norton.com/t5/Norton-Mobile-Security/Issue-being-investigated/td-p/511626

Erik
Product Manager
Symantec Corporation

pastordl · ‎11-14-2009

If I'm reading the reply right you know there is a problem and someone is working on it. Meanwhile you have my money and I have less protection than I paid for.

A disappointed long time Norton user.

jon_p_11 · ‎01-12-2011

We understand the frustration, we are aware of this issue is occuring on a few devices and have our development team looking into the issue. Any information you could provide would be extremely helpful in fixing the issue.

If you follow Erik's link in his reply, it mentions that in the meantime, you can contact support to obtain a key and a retail version of NMS. You can access support from the following:

For English the support link is

http://us.norton.com/support/contact/contact.jsp?selected_nav=5&pvid=nmsa-2

For other languages, please go to:

http://www.norton.com/globalsupport

Jon
Symantec Corporation