05-07-2012 08:15 AM
Can you confirm the following:
You have NMS Installed
You have the purchased version of NMS (was this through Google Play or a retailer?)
You installed the NAT plugin from Google Play and used your Norton Account email address during setup
Could you let us know where you are looking at your Account? I don't want to make any assumptions as to what your looking at, etc.
05-07-2012 05:52 PM
I have installed NMS
I purchsed NMS last year on another phone, and transferred ownership of all my apps to this phone
I downloaded and installed NAT plugin from Google Play
I have logged into My Account using Norton 360 where I can see the purchase under My History
I have logged into "Access my devices" via NAT and this is where the problems starts. The link will not recognise my purchase of NMS
Is that what you need?
05-07-2012 05:58 PM
Kind of, but it's still a little confusing. Here's a couple things that might help:
NMS does not integrate with Norton Account currently, so the purchase for NMS will not show up in your order history there (unless you purchased NMS from our online store - any other location and it will not show up).
If I go to https://antitheft.norton.com I'll see the devices that NAT has been bound with on the left.
Are you trying to do something at the antitheft.norton.com site or the Norton Account site?
05-07-2012 06:12 PM - edited 05-07-2012 06:14 PM
Ok here is what I get when I go to that page.
I have nothing in my devices
I cannot access add licence
If I go to subscription info I get redirected to the "my account" info see above for what I get aka history
If I select add NAT licence it will not accept my licence that I retrieve from the my history nor would it accept a licence given to me by on line support. It was then I got a phone call telling me this service is not available in Australia
I hope this helps??
PS I'm not overly fussed about it all, so please don't stress too much about it as I doubt I would use this service its more the Anti Virus I'd be worried about and Samsung offer a find and lock my device as part of their support for free.