Norton Mobile Security

[erik_carlstrom]

Can you confirm the following:

You have NMS Installed

You have the purchased version of NMS (was this through Google Play or a retailer?)

You installed the NAT plugin from Google Play and used your Norton Account email address during setup

Could you let us know where you are looking at your Account?  I don't want to make any assumptions as to what your looking at, etc.  

[evo]

Hey Eric,

I have installed NMS

I purchsed NMS last year on another phone, and transferred ownership of all my apps to this phone

I downloaded and installed NAT plugin from Google Play

I have logged into My Account using Norton 360 where I can see the purchase under My History

I have logged into "Access my devices" via NAT and this is where the problems starts.  The link will not recognise my purchase of NMS

Is that what you need?

[erik_carlstrom]

Kind of, but it's still a little confusing.  Here's a couple things that might help:

NMS does not integrate with Norton Account currently, so the purchase for NMS will not show up in your order history there (unless you purchased NMS from our online store - any other location and it will not show up).  

If I go to https://antitheft.norton.com I'll see the devices that NAT has been bound with on the left.  

Are you trying to do something at the antitheft.norton.com site or the Norton Account site?  

[evo]

Ok here is what I get when I go to that page.

I have nothing in my devices

I cannot access add licence

If I go to subscription info I get redirected to the "my account" info see above for what I get aka history

If I select add NAT licence it will not accept my licence that I retrieve from the my history nor would it accept a licence given to me by on line support.  It was then I got a phone call telling me this service is not available in Australia

I hope this helps??

PS I'm not overly fussed about it all, so please don't stress too much about it as I doubt I would use this service its more the Anti Virus I'd be worried about and Samsung offer a find and lock my device as part of their support for free.