Norton Mobile Security

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi reetz

Another option to navigate to Norton Anti-Theft or the Norton Management websites

if the links provided do not work would be to use the Norton Apps option from your

Norton Account.

You mentioned that you are able to login to your Norton Account so when you do this

hover your mouse cursor over the option Norton Apps, top right of Norton Account

window. A drop down menu will appear and .from there by clicking on it you can choose

Norton Anti-theft or Norton Management.

This will take you directly to the Norton Management and Anti-Theft websites where you

can login and try the things mentioned in my previous posts.

Cheers.

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi

Just thought i would add a couple of screen shots-

Hover cursor over Norton Apps in your Norton Account.

Then you can select either Norton Anti-Theft or Norton Management. :-)

That will direct you to the websites i have mentioned. :-)

Cheers.

[reetz]

Hi, these are both the sites I am unable to access. I had searched there prior and during my contact with you. Is there any other way to access either site?

[reetz]

Thx, I had also tried this..it took me to: http://manage.norton.com/?SSDCAT=281&displang=iso3%3aENG&displocale=iso3%3aNZL&env=prod&origin=amsw&... but again nothing occurred, jus a blank page..th same thing that shows each time I try to access. Do wot think iv is a setting in my phone preventing access?

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi reetz

Cannot answer the question on why you cannot access the links on your phone. :-(

But could you try to acces the links via your Norton Account on the PC as that is

what you will need to do in order to remove the device and all Norton products

from both Norton Management and Norton Anti-Theft websites if it is registered.

Might be worth a try as it should give your device a fresh start. Then you can

uninstall NMS and reinstall and try to reinstall NAT.

Cheers.

[reetz]

Hope is fading...  :-(
I have tried to access both sites continuously from both android and pc and both sites won't launch.  Is IE blocking it for some reason.  I have done nothing out of the ordinary on my pc only the factory reset on mobile which is when I first noticed this problem.  I access the account portion of Norton via Norton 360 panel to which this has 136 days remaining.  What more can I tell you for you to assist me?

[reetz]

OMG, I've just reset my modem (or router thingy) and I have gained access to both websites!
Secondly, momentarily they were both down but this is an improvement in that it told me this! Thirdly, I accessed the 'Manage' option from Norton 360 and then it commenced downloading the Management Agent!  I'll continue with this and let you know how I get on  :-)

[reetz]

Hi again..I have finally sorted this stupid mess. After resetting the router (pulled the plug for a few seconds then plugged in again, I have logged in to Norton Management and Anti Theft. All apears to be running smoothly now.  I cannot believe that of all the sites I have recently accessed, Norton was the only one that I couldn't hence the router reset.

Thanks soo much for your help, assistance, perseverence and patience!  Heading to bed now, it's nearly midnight here.  G'nite and thanks again..