07-28-2012 01:25 PM
Another option to navigate to Norton Anti-Theft or the Norton Management websites
if the links provided do not work would be to use the Norton Apps option from your
You mentioned that you are able to login to your Norton Account so when you do this
hover your mouse cursor over the option Norton Apps, top right of Norton Account
window. A drop down menu will appear and .from there by clicking on it you can choose
Norton Anti-theft or Norton Management.
This will take you directly to the Norton Management and Anti-Theft websites where you
can login and try the things mentioned in my previous posts.
07-28-2012 05:21 PM - edited 07-28-2012 05:22 PM
Just thought i would add a couple of screen shots-
Hover cursor over Norton Apps in your Norton Account.
Then you can select either Norton Anti-Theft or Norton Management. :-)
That will direct you to the websites i have mentioned. :-)
07-29-2012 03:28 AM
07-29-2012 04:22 AM
07-29-2012 02:38 PM - edited 07-29-2012 02:40 PM
Cannot answer the question on why you cannot access the links on your phone. :-(
But could you try to acces the links via your Norton Account on the PC as that is
what you will need to do in order to remove the device and all Norton products
from both Norton Management and Norton Anti-Theft websites if it is registered.
Might be worth a try as it should give your device a fresh start. Then you can
uninstall NMS and reinstall and try to reinstall NAT.
07-30-2012 02:58 AM
Hope is fading... :-(
I have tried to access both sites continuously from both android and pc and both sites won't launch. Is IE blocking it for some reason. I have done nothing out of the ordinary on my pc only the factory reset on mobile which is when I first noticed this problem. I access the account portion of Norton via Norton 360 panel to which this has 136 days remaining. What more can I tell you for you to assist me?
07-30-2012 03:39 AM
OMG, I've just reset my modem (or router thingy) and I have gained access to both websites!
Secondly, momentarily they were both down but this is an improvement in that it told me this! Thirdly, I accessed the 'Manage' option from Norton 360 and then it commenced downloading the Management Agent! I'll continue with this and let you know how I get on :-)
07-30-2012 04:50 AM
Hi again..I have finally sorted this stupid mess. After resetting the router (pulled the plug for a few seconds then plugged in again, I have logged in to Norton Management and Anti Theft. All apears to be running smoothly now. I cannot believe that of all the sites I have recently accessed, Norton was the only one that I couldn't hence the router reset.
Thanks soo much for your help, assistance, perseverence and patience! Heading to bed now, it's nearly midnight here. G'nite and thanks again..