Norton Mobile Security

[RoPetri]

That must be a Bug!!!!

How can I change the phone number where the SMS ist send?

[Andmike]

Hello RoPetri.

Welcome to the Community.

Sorry to hear that you are having troubles.  Hopefully we can help but I think we will need a little more information if we are to do so.

I assume that you are using Norton Mobile Security (NMS) or Norton Antivirus and Security as it is called on Google Play.  Can you tell us what version you are using and where you got if from?

I also gather from your post that it seems to be telling you that you have changed your SIM each time you reboot your Samsung Galaxy S2.  This definitely sounds like a bug for NMS, assuming that you unlock it after the first warning, otherwise it is doing what it is supposed to do.  Could you explain a little more thoroughly exactly what is happening and what the reference to SMS is about.  Then we should have a better chance of helping.

I look forward to hearing back from you.

[alfredjackson]

When I save a new number, it get deleted automatically. When I remove sim card , if I suppose to remove any number it does not delete.

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[Andmike]

Hello alfredjackson.

Welcome to the Community.

We try to help, but I cannot work out what the issue is from your post.  If you would like to post again (possibly without links) and clearly explain what your problem is, we will try to help.  If it is not the same as RoPetri's (which it does not seem to be) then it might be better to start a new thread.

I will await a new post.

[RoPetri]

Hello Andmike,

Thank you for your fast reply.

Wuen I'm changing the SIP it works fine.

When I'm just booting my alaxy S2 I receive an SMS (in German):

SIM R changed

Sender: Info about SIM-change

IMEI: <removed>

No locking of the device.

It don't happen with the SIM cards of Vodafone.

I have it just with the SIM cards of 1&1, a german Company linked with Vodafone.

I use the NMS version 3.0.0.692 bought in the Play Store.

Another question related to that issue:

How / where can I change the fonenumber where the SMS "SIM changed" wil be sent?

I'm looking forward for the next ideea, R. Petri

<Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service>

[VinodP]

Hi RoPetri,

From the information that you have provided, it looks like you are receiving SMS informing about the SIM card change. Norton Mobile Security does not send any text messages (SNS) about SIM card change. If the SIM card lock feature in Norton Mobile Security is enabled, the device gets locked as soon as a SIM card change is detected.

I doubt that there must be another app installed on the device which is triggering the SMS. Could you please check if you have any other security or Anti-Theft app installed on the device?

-Vinod

[RoPetri]

I thought that in addition to locking, I entered some phonenumbers to get a SMS notification that someone has changed the SIM card. But I don't remember clearly.
You say that the NMS doesn't have such a feature at all?
I don't believe in miracles....

[RoPetri · Accepted solution]

It's really a feature og Samsung Galaxy S2.

Sorry......

[Andmike]

Hi RoPetri.

It is not a feature of NMS that I recognise and I cannot think how it would work.  Also there does not seem to be any indication that it is coming from NMS.  This seems doubly unlikely as it is a German worded SMS and I believe that you are using an English version of NMS.

I also doubt that it is a feature of the Samsung Galaxy S2.  However you say that one of your SIMs comes from a German company.  I suggest that you contact them and see if they recognise the message and can help.

Does that make sense?  

If you do contact them it would be interesting if you could report back so that in future we will have a better understanding of what is happening.

All the best.