10-19-2012 07:53 PM - edited 10-19-2012 08:12 PM
I had bought Norton Mobile Security for my phone with a two year subscription about a month ago. When I recently upgraded the app to version 3.0 it said my subscription had only one year remaining. I tried unistalling and reinstalling but it didn't work. As well as this on the Norton Account site it says that it expires on October 2013 when it should say October 2014. How do I solve this problem?
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10-19-2012 08:20 PM
Welcome to the Norton Community Forums.
This is a issue with NMS 3.0 that Symantec Norton is aware of and a
fix for it is currently being worked on and should hopefully be resolved
Just check your remaining subscription days with NMS 3.0 from time
to time and you should find that the lost days will automatically be
added to your NMS 3.0 product.
Keep us posted and let us know how you go. Thanks. ;-)
10-19-2012 09:03 PM
I beleive it will automatically show in both the NMS 3.0 product
and on the portal as well.
When the lost days show in your NMS product subscription check
your Norton Account and the NMS website to make sure everything
is ok and that all days remaining are the same and correct.
keep us posted.
11-01-2012 03:44 AM
No worries glad to help.
Thanks for keeping us posted.
Any issues or questions in the future do not hesitate to come back to
the Norton Community Forums and we will try to assist as best possible.