Norton Mobile Security

[greg17]

I had bought Norton Mobile Security for my phone with a two year subscription about a month ago. When I recently upgraded the app to version 3.0 it said my subscription had only one year remaining. I tried unistalling and reinstalling but it didn't work. As well as this on the Norton Account site it says that it expires on October 2013 when it should say October 2014. How do I solve this problem?

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum) · Accepted solution]

Hi greg17

Welcome to the Norton Community Forums.

This is a issue with NMS 3.0 that Symantec Norton is aware of and a

fix for it is currently being worked on and should hopefully be resolved

soon.

Just check your remaining subscription days with NMS 3.0 from time

to time and you should find  that the lost days will automatically be

added to your NMS 3.0 product.

Keep us posted and let us know how you go. Thanks. ;-)

Cheers.

[greg17]

Thanks  will this also update the expiry date on the Norton Account site?

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi greg17

I beleive it will automatically show in both the NMS 3.0 product

and on the portal as well.

When the lost days show in your NMS product subscription check

your Norton Account and the NMS website to make sure everything

is ok and that all days remaining are the same and correct.

keep us posted.

Cheers.

[greg17]

ok will do  thanks again!

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi greg17

No worries glad to help. ;-)

Cheers.

[greg17]

Just checked my subscription after updating the app and all my days are there!  thanks alot 

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi greg17

No worries glad to help.

Thanks for keeping us posted.

Any issues or questions in the future do not hesitate to come back to

the Norton Community Forums and we will try to assist as best possible.

Cheers.