Re: Subscription reverting to Lite?

montiensw · ‎08-18-2011

Trouble is when you go to the email section it keeps asking for a product code which NMS does not seem to have on Android tablets.

I would love to get the key and build as per the post!

How did they solve the others users problem earlier in the post re the private message?

Andmike · ‎03-23-2011

montensw,

I do not know what was in Erik's private email and as I said, I believe he is away.

I believe that the link Jon posted should get you a solution. When I follow the links in Jon's post I get options of an email link and a phone link. If you are having problems with the email link why not try the phone link?

Good luck.

Andmike · ‎03-23-2011

Hi again montiensw,

Sorry I got your name wrong in the last post!

I have just tried the links again and note a CHAT option. I think you will find that that does not ask for a serial number or anything other than a brief description of the problem. So hopefully that will work without you having to make a phone call.

Good luck.

erik_carlstrom · ‎04-10-2008

Montiie,

Where you able to get in touch with support? As Mike mentioned Chat is usually the better option as opposed to email. You mentioned the form asking for a serial number, could you send me the link to this form as that should not be something we should be requiring from customers.

Erik
Product Manager
Symantec Corporation

erik_carlstrom · ‎04-10-2008

pastordl,

Were you able to get in touch with support?

Erik
Product Manager
Symantec Corporation

mvh7 · ‎08-23-2011

mvh7 · ‎08-23-2011

I have a Toshiba AT100 wi-fi only running Android 3.0.1. Have purchased NMs full version, downloaded it had it revert to Lite version. Is there a solution to get full download? Thanks