08-27-2011 02:10 PM - last edited on 09-30-2011 11:06 AM by Gayathri_R
08-27-2011 11:04 PM
Sorry to hear about your problems.
In the sticky post at the top of this forum ("Issue being investigated -Updated August 23") Erik a Symantec Technical Product manager has posted the following about the problem:
There appears to be an issue for some customers when attempting to purchase Norton Mobile Security Lite. If you have downloaded NMS Lite, purchased the full version, and at some point after the purchase the product reverts to NMS Lite. We need the following information collected:
The device make and model
Whether the device is Wifi only, connected to the internet through an ethernet dock, and/or 3G/4G
Version of Android
Whether or not device has an SD card or not
If everyone could either reply to this post or create a separate post with this information it will help in better determine the cause of this issue. You can also contact support to obtain a key and a build. You can access support from the following:
For English the support link is
For other languages, please use the same link. From there, click on the globe in the upper right hand corner and select your preferred language.
So you might like to follow that up.
08-28-2011 01:31 PM
I upgraded my HTC Flyer (running android 2.3.3) from Lite to the full version on 21 August. All was fine until I installed updates on 26 August, when I received a notification that NMS had converted to Lite because my subscription had expired. So I upgraded aagain, but despite doing this it is still on Lite. So I've now paid twice!!
08-28-2011 05:45 PM
As Mike mentioned, if you contact support you'll be provided an alternate download and key. We will also refund the extra charge once you contact support.
08-29-2011 07:03 AM
08-29-2011 07:28 AM
Try going for the CHAT option they should then be able to sort you out. Unfortunately the form is not currently set up to support this NMS problem, probably because it is so new.
08-29-2011 09:54 AM - edited 08-29-2011 09:56 AM
Did you try this link? The key and serial number should not be required fields. Just scroll down to emai or chat here. Choose a generic subject if you choose email.