Re: Unlocking phone without password or buddie

MAXSAN20 · ‎12-11-2011

hi,

i am using My Samsung Glaxy Y & now when i change the network from 1 state to another there are no network in my phone so i switch offf & switch on it agin now its show the security & my buddy send me alsmot 10 msg but its still lock plz help me i need to ulock it ASAP

Sorry Guy but now its unlock thanks for u'r supports :)

smithy · ‎02-07-2011

Hi MAXSAN20

Welcome to the Norton Community Forum. :)

That is good news that your device is unlocked.

If you have any problems in the future with NMS

you can always come here to forum for assistance.

Cheers

teresasecker · ‎12-31-2011

i have a new phone and a new sim card we do not know if it is activated yet, and we cant find it out as the phone has locked itself the code i'm sure i used isnt working and my buddy isnt working either. what can i do next to unlock my phone

smithy · ‎02-07-2011

teresasecker wrote:
i have a new phone and a new sim card we do not know if it is activated yet, and we cant find it out as the phone has locked itself the code i'm sure i used isnt working and my buddy isnt working either. what can i do next to unlock my phone

Hi teresasecker

Welcome to The Norton Community Forum :-)

Do you know what version of NMS you have installed on the device?

Is it 2.0 or 2.5 ?

If NMS asked you to set up a buddy when you activated the Anti-Theft

features all that the buddy has to do is SMS from his buddy phone

to your locked phone number the message-

unlock

No number is required in the message with NMS version 2.5.

But if you have earlier version of NMS that has not been updated then

you will have to follow the steps with the buddy SMS message in the

link provided -

http://community.norton.com/t5/Norton-Mobile-Knowledge-Base/How-do-I-unlock-my-device-using-a-buddy/...

If you have any more problems or need more help just come back

to the Forum as we are glad to assist..

Cheers :-)

PS Let us know how you go.

n_hussaini · ‎06-24-2012

Hi I have a Samsung galaxy s2 I removed my Simi card and put it back in then the Norton security locked it, I can't remember if I set a password , the buddies number is an international number and I don't receive any text message from him, I will be grateful if you help me to unlock my phone many thanks.

Andmike · ‎03-23-2011

Hi n_hussaini

Welcome to the Community.

The good news is - the software is doing what it is supposed to!

If you have any Buddies set then a password must have been set, as you cannot set up buddies without entering one. Therefore the first thing to do is to try and remember the password.

Although I am not aware of anyone using an international call to unlock NMS there is a good chance that it should work so just ask your buddy to send the unlock message. I am intrigued as to why you should have set up a buddy who is abroad and you do not receive messages from, however you should have at least two buddies so why not contact the second one?

One last thought. Did you have the Norton Anti-Theft plugin activated?

Please feel free to come back if the above does not help.

n_hussaini · ‎06-24-2012

hi my budie has sent me the text but still not able to unlock my samsung galaxy s2 and i dont have the second budie and no i didnt have the anti theft plugins thank yo

Andmike · ‎03-23-2011

Hello again n_hussaini.

In that case you are pretty much down to continuing to try and remember your password. :-(

Do you know what version of NMS you have? What message did your buddy send to you? I ask as there are two formats for the unlock message. The current one in which the message should just be "unlock" (without the quotation marks) and the older one which was "unlock 987654321" where the number 987654321 represents your buddy's number without any international dialing codes, preceding zeros, spaces or other non numeric characters. So if he sent one of these formats and it did not work you might ask him to try the other.

Good luck.

n_hussaini · ‎06-24-2012

hi again, i dont know what version im using and my budie snet me the text unlock, space and his number without country code or 0 zero and it didnt work thanks