11-10-2012 09:35 PM
Welcome to the Norton Community Forums.
To help us assist you with this issue you have do you know what version
of Norton Mobile Security is installed on your device.?
Does the user interface of Norton Mobile Security on your device look like
one of the images below.?
Screenshot 1 or Screenshot 2.?
This info will really help us to assist you to unlock your device.
11-13-2012 12:24 PM
Please allow me to piggy back on this thread. Mine looks like image #2. I didn't lose my phone, but I failed to write down my PIN when it was first shown to me, and now I can't figure out how to find it.
11-13-2012 01:46 PM
If it is image #2 then you appear to have Norton Mobile Security (NMS) 3.0 on your device. All you need to do is to log in to your mobile control panel at mobilesecurity.norton.com (which is the website that you have to visit to register NMS in the first case) and it will show you your pin number. Or if you wish you can change it via this web site. All you need to log in is the email address and password for your normal Norton account.
I hope that helps. If anything is still unclear then please feel free to come back and I or others will try again.
11-20-2012 04:10 AM
Thanks, that was what I needed. Funny, I don't remember going to that site to register. Perhaps I was walked there on my mobile without realizing it.
11-20-2012 04:20 AM
Why doesn't Norton Mobile Security show up on my list of products at Account.Norton.com? My Norton 360 is only product listed there, yet when I go to mobilesecurity.norton.com and login with the same account, I do see my device registered.
Account.Norton.com was the first place I went to look for my mobile security PIN for my device, but because Norton Mobile Security was not listed, I was baffled.
11-20-2012 08:10 AM
I do not know why your NMS does not show up in your Norton Account, mine does, right above my N360 licence. And it gives me my licence key though it does not give the unlock PIN code which is only available from the mobilescurity site.
Have you checked it recently? If it is still not there can you tell us when you first purchased NMS and where/how you purchased it.
I look forward to hearing back from you.
11-20-2012 11:57 AM
If you have the free version then you have no registered version, so that will be why you do not see it as being registered! ;-)
So it would seem to be solved - I now assume that the only feature that you can see on the mobilesecurity site is the ability to remotely lock the device. Previously I had mistakenly assumed that you had the paid version which gives you more options.
All the best.