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Contributor
gouws
Posts: 39
Registered: ‎11-20-2013
Accepted Solution

live update button missing from menu

I cannot run a live update. The live update function does not not exist under the menu anymore? Please assist
smithy
Posts: 1,826
Registered: ‎02-07-2011

Re: live update button missing from menu

[ Edited ]

Hi gouws

 

It sounds like the best thing to do would be to uninstall Norton Mobile Security ( NMS )

from your device then download NMS from Google Play and then sign in and open the

the NMS app and check to see if you again have the LiveUpdate option in the NMS menu.

 

Keep us posted and let us know how you go. :)

 

Cheers.:smileywink:


“Obstacles are those frightful things you see when you take your eyes off your goal.”


Contributor
gouws
Posts: 39
Registered: ‎11-20-2013

Re: live update button missing from menu

Still missing. But now all my "call block" numbers are missing after the new install? :-(
Newbie
maddid2001
Posts: 3
Registered: ‎01-09-2014

Re: live update button missing from menu

I have the same phlegm and also i if.i uninstall won't i have to re purchaseNorton mobile security?
Newbie
maddid2001
Posts: 3
Registered: ‎01-09-2014

Re: live update button missing from menu

Sorry about typo... I meant to type problem.. Not phlegm
Trojan Terminator
Andmike
Posts: 3,574
Registered: ‎03-23-2011

Re: live update button missing from menu

Hi gouws.

 

Just wondering if there has been a misunderstanding as there never was a live update button that I am aware of....

 

To find live update I open NMS then select the Menu option and LiveUpdate appears as an option on the pop-up.

 

Does that help?

 

Sorry to hear about the call block numbers.  :smileysad:

Contributor
gouws
Posts: 39
Registered: ‎11-20-2013

Re: live update button missing from menu

Ok, Yes Im ref to the one under the popup, its missing now after the latest update. Even now with the new install as you suggested still missing
Trojan Terminator
Andmike
Posts: 3,574
Registered: ‎03-23-2011

Re: live update button missing from menu

Hi maddid2001.

 

Please see my post to gouws and see if that helps.

 

If you do need to uninstall and re-install NMS, when you run through the register process select the "I have already purchased this product" option and your license should be recognized.

 

Finally if you need to change a post due to a typo or whatever then for one hour after the first post you can get back in and edit it by selecting "edit" from the "options" drop down at the top right of the post.  If you do edit a post it is always best to make clear what has been edited in case someone has read the post prior to the edit.

 

All the best.

 

smithy
Posts: 1,826
Registered: ‎02-07-2011

Re: live update button missing from menu

Hi maddid2001

 

Just to add to Andmike s post being make sure you use the same Norton

Account details when signing in to the fresh install of the NMS app as they

are linked to your purchase of the paid full version of Norton Mobile Security

for your device.

 

Cheers. :smileywink:

 

 


“Obstacles are those frightful things you see when you take your eyes off your goal.”


Trojan Terminator
Andmike
Posts: 3,574
Registered: ‎03-23-2011

Re: live update button missing from menu

What version are you currently using gouws?

 

Mine is V3.7.0.1107  and its showing on that for me.