08-29-2012 07:30 AM
I have a Norton Mobile Security installed in my Galaxy Gio phone.I got it from Samsung Apps. When I took the SIM card from my phone and turned it on again, it locked. I tried every password and PINs i know, but nothing worked. I also tried unlocking my phone by making one of my buddies text unlock on my phone, but it did not work, too.Please tell me what to do.It has been locked for two weeks by now, I think.
08-29-2012 08:09 AM
Welcome to the Community.
The good news is - the product appears to be working as it should!
The bad news is - well you know that already..... :-(
When Norton Mobile Security (NMS) is installed from Google Apps, and I assume Samsung Apps, the Anti-Theft features are not active. For them to become active you have to select them and then enter and confirm a password. That is the one you need to unlock the NMS Anti-Theft lock. Hopefully by describing when it was set I have helped you remember it.....
NMS can be set to wipe the phone if too many attempts are made with the wrong password but this is not the default setting and I do not think many people activate it. Unless you believe you did activate it, then you can keep on trying as many times as you like. But do not forget that the password is case sensitive, so "Password" and "password" would be seen as different words by the password checker.
I assume that at the lock screen you are being offered the option of using some identified buddies to unlock the phone - you are advised to set up several when you activate the Anti-Theft feature. The buddy has to use a mobile phone to send the SMS message
with no spaces, capital letters and nothing else to your phone from one of the numbers listed in the buddies list. Older versions of the software called for you to send the buddy's phone number as well but that is no longer required. Only phone numbers previously entered in the "buddy" list can successfully send the unlock message.
I hope that has helped. Please do come back whether or not it solves your problem. It is good to know what helps, and if you are still locked then we can try again.
08-30-2012 05:38 AM
Nothing worked. Thanks for the help,but nothing worked. I really appreciate it.Hey,can I ask you something not related to Norton?Is it possible to format or clear some data inside the internal memory?I think its the problem. When I download,the internal memory saves it all. I think the internal memory is full. And I think that's the reason why contact a buddy dont work.Thanks again to the suggestions!
08-30-2012 07:35 AM
Sorry to hear that nothing worked.
It is a bit difficult to answer your question about internal memory without knowing quite a lot about your system and almost any answer is going to assume that you have control of the phone which apparently you do not. However I really doubt that the phone is so loaded that it can't even respond to a very short SMS message. My best current suggestion on this would be to switch the phone off and then after a while, switch it on again.
Can you tell us what version of NMS you are using or when it was last updated?
What does the lock out screen look like and does it advise you who your buddies are?
How many buddies do you have and have they all tried sending the unlock message?
Can you confirm that they have sent the unlock SMS message from the numbers previously recorded in NMS?
Am I correct in assuming that the phone: has a current live contract; is reasonably fully charged; has a good signal?
I look forward to your reply.
08-31-2012 06:51 AM
Yes,me too.I can't believe that its full allready.The last time I checked it's free space,it was still 10 mb.I think there is a problem with my internal memory.I should really find a way to format it.I really can't tell what version I am using and when I last updated it.Yes,my phone has a contact a buddy page while it is locked.There are two pages,the password and emergency call page,and the contact a buddy page.All of my three buddies tried to send "unlock", but none worked.Yes, I am sure the message was sent because my cell is always ringing and saying "SMS full,delete some messages" and/or "Message rejected.SMS full".Full contract?Do you mean it's really mine?Yes,it is.Fully paid.It is always charged full, connected in a charger right now.Our signal is very good.The signal transmitter of my carrier is just a few walks away.Thanks again for the help!
08-31-2012 07:13 AM
Thanks for that helpful response, and no, the question about your contract was not to ask if you owned the phone but to check that you had a live connection so that you could receive calls. Obviously you do.
I have not previously come across a phone so full of old SMS messages that it cannot take any more. So sadly I am a bit stumped at the moment. So this is just a holding message to let you know I read your reply. I will try and think of a way out of this but at the moment the only thing I can think of it to keep trying possible passwords. Sorry. :-(
If I think of anything suitable I will come back right away.