Hi MCAddict.
Welcome to the Community.
The good news is - the product appears to be working as it should!
The bad news is - well you know that already..... :-(
When Norton Mobile Security (NMS) is installed from Google Apps, and I assume Samsung Apps, the Anti-Theft features are not active. For them to become active you have to select them and then enter and confirm a password. That is the one you need to unlock the NMS Anti-Theft lock. Hopefully by describing when it was set I have helped you remember it.....
NMS can be set to wipe the phone if too many attempts are made with the wrong password but this is not the default setting and I do not think many people activate it. Unless you believe you did activate it, then you can keep on trying as many times as you like. But do not forget that the password is case sensitive, so "Password" and "password" would be seen as different words by the password checker.
I assume that at the lock screen you are being offered the option of using some identified buddies to unlock the phone - you are advised to set up several when you activate the Anti-Theft feature. The buddy has to use a mobile phone to send the SMS message
unlock
with no spaces, capital letters and nothing else to your phone from one of the numbers listed in the buddies list. Older versions of the software called for you to send the buddy's phone number as well but that is no longer required. Only phone numbers previously entered in the "buddy" list can successfully send the unlock message.
I hope that has helped. Please do come back whether or not it solves your problem. It is good to know what helps, and if you are still locked then we can try again.
Good luck.
