07-29-2012 09:52 AM
i have reset my samsng galaxy note to factory settings without noticing about the NMS. after i re installed NMS from the google app store it installed the lite version. how do i revert back to the old version or activate this version. please help me. i have an activation code and my NMS automatically renews every 23rd of the month.
07-29-2012 02:31 PM
Welcome to the Norton Community Forum.
If you had Norton Mobile Security paid full version from Google Play Store
and have carried out a factory reset you will have to contact the freindly
team at Norton Support Live Chat for free.
Just follow the steps and fill in the required info and select Chat Now. :-)
They will be able to resolve the issue for you. Explain what has happened
with your device, and make sure you have the Gmail email which would be
the Google receipt for the purchase of Norton Mobile Security upgrade from
the Google Play store or previously known as the Android Market.
But if you purchased NMS from the Norton Online Store or from a retail store
you will have to download the apk file and install and activate NMS the servers
should regognise the device and show the remaining subscription or re-enter
the product key. Click on the link below to download NMS apk from the Norton
Let us know how you go.
08-01-2012 04:09 AM
Thankyou for your reply.
i am billed every month through lotaris store. i have downloaded the apk from your website and installed the app on my phone and tried to give the activation code. the servers are not accepting the same. code invalid error. please help me out.
08-01-2012 04:44 AM
First I should point out that neither I nor smithy work for Norton. We are just users of the software who try to help others. So our knowledge is limited and there is nothing on "our" servers. The software is likely to be on Norton Servers. That said, Norton staff do also patrol these forums so if someone with thick red text for their user name responds they will be Norton staff.
Now on to try and help with your issue. I have no experience of a Norton Mobile product that renews every month so your software may be slightly different from what I am used to and you may need to contact whoever supplied it and bills you every month.
You have also appear to have said that you have downloaded the software from Google Play and, Norton Servers. You need to have only one on your phone, not both as they are different. Where did you get the original software from and when?
If you are expected to enter a registration key then it sounds as if you should not be using the Google Play version.
If you are able to enter a code then it sounds as if you have succeeded in loading a version from the Norton Servers. Why the code is not being accepted I cannot tell, but are you sure that it is the same code that you entered before? Sometimes people get confused between registration codes, version numbers etc. Do you have the original receipt/registration documents? Do these help?
Can you tell us the length and format of your registration code? (Naturally you should not post the actual code here.)
As you appear to be paying monthly for the software (possibly as part of a package) then probably your best course of action is to contact the people you are paying and say that if they cannot help you will have to stop paying.
Not sure if that helps. Please do come back, hopefully to tell us that all is resolved but if not we will continue to try and help.
08-14-2012 01:42 AM