06-30-2012 05:45 AM
Have you tried to shutdown the Ace and remove the battery and remove
and re-install the sim card and restart the device and have your buddies
re-send the remote sms command unlock to the locked device.?
Worth a try.
Otherwise do you have a spare sim to insert and have your buddies send
the remote sms command to the number of the spare sim installed in the
06-30-2012 05:55 AM
No worries it is shame we could not resolve the issue.
Perhaps one of the other Norton Community Forum Members
may be able to help more with some ideas.
Otherwise keep us posted on how you go.
06-30-2012 07:18 AM
I have tried with two other sims as well. It still isnt working. It just isnt getting unlocked. I need some data on phone and cant go for the factory settings option. I need some help. the unlock message just comes, theres no effect at all.
06-30-2012 08:26 AM
FOUND a way out.! keep pressing the central button, the task manager will appear. though only for a second the applications running will appear, be quick and press end norton software. (have to be really quick) then uninstalled the same. unlocked and dint loose any phone data :)