Norton Mobile Utilities Public Beta

[mgeissal]

My phone is a DROID RAZR MAXX with 8GB of internal storage and a 32GB SD card installed.

NMU however is reporting:

     Internal storage (total: 3.01 GB)

     SD card (total: 0 bytes)

I am running NMU version 1.0.2.93 on Android 2.3.6.

[Andmike]

Hi mgeissal.

Welcome to the Community and thanks for a clear and informative first post.  Sorry it is about an apparent fault with the software.  We have seen misreporting on Droids previously but I had hoped that it was now sorted.

I'm sure the team will look into it but I doubt you can expect an instant fix.  It is possible that one of the Norton team will come back and ask for some more details.  In case they need to to help solve the problem it would be helpful if you kept an eye on this thread for a while.

Thanks again for the report.  I hope it will not be too long before the issue is fixed.  

I have a secret hankering after a Droid Razr Maxx but sadly they are not sold outside the US at the moment.  Hopefully by the time they are your query will have got things sorted.  ;-)

[mgeissal]

@Andmike

Thank you, I have been using NMU for about a year now and this is the first issue I have had that had not already been posted in this forum. That and the fact that all of my erlier issues, once posted, were fixed (relativly) quickly prompted me to make this post.

alsomike

[erik_carlstrom]

Could you try an uninstall and reinstall of NMU?  

If that doesn't resolve things, could you provide the brand/model/type of SD card you have.  

[mgeissal]

@erik_calstrom

Uninstall and reinstall did not resolve the issue.

I have a SanDisk Micro SD HC 32GB card installed.

[erik_carlstrom]

Do you know what class it is?  Is this a relatively new memory card?  How much of the 32 GB is used?  

[mgeissal]

@ erik_carlstrom

The card is aproximatly 2 years old and as I said earlier is a MicroSDHC card

In the Storage sections of the phone's Settings app it shows:

   SD card

      Total space 29.71GB

      Available space 28.16GB

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi mgeissal

What Erik meant with the rquest for Class info is the small number printed on

the Micro SD Card which is the Speed Class rating for that particular memory

card you are using.

Have you tried a different sized Micro SD Memory card to see if you still get

incorrect amounts using Norton Mobile Utiities.

Cheers.

[mgeissal]

The only other number printed on the card is a 2 inside a C. I mistook it for an @ until I looked with a magnifying glass (micro does mean REALLY small after all ;-) )

[Andmike]

That's the one mgeissal.  Well done.

It means class 2 or 2 MB/second which I think is the slowest class at the moment.  But then I think you did say you had had the card for some time.