Norton Mobile Utilities Public Beta

[erik_carlstrom]

Good news Mike.  The team figured out the problem.  This should be fixed in the next update.

[Andmike]

Great news.  Well done team!

I look forward (as usual) to the next update!

[erik_carlstrom]

Build 104 was just posted which should address your issue.  Could you check with this build?

[Andmike]

Sorry for the delay in responding Erik but I wanted to give it a bit of a run to see how things went.

And the answer is......it seems to be fine!

However it was fine before the update....  I had changed my phone and the problem seemed to go away.  However I will keep my eye on it and if the problem occurs again (unlikely) then I will let you know.

[rfun84]

Hello, I have a Samsung Captivate Glide. I have NMU 1.0.2.104. My moble data not been counting since this January. When I got my phone last December. I downloaded the program and it worked just fine until my billing start day. Every since then it just adds afew kb a day no matter how much web activity I do. But everything else works just fine. Is there something I can do? Thanks.

[erik_carlstrom]

What we'll need is some logs collected.  If you could follow the instruction mentioned in the following thread on how to generate logs with CatLog that will help in getting this resolved:

http://community.norton.com/t5/Norton-Mobile-Utilities-Public/NMU-doesn-t-count-mobile-or-wifi-data-...