If your mobile device is locked by Norton Mobile Security 2.0, you can unlock it by sending simple text message (SMS) from a buddy’s mobile to your mobile.
Contact one of the buddies that you have added to your buddy list and have them send the following text message (SMS):
unlock buddy_mobile_number
Note: Make sure that you do not include the + sign, country code, or a leading 1 or 0 depending on your buddy's location.
Following are few examples :
- For US:
If your buddy's mobile number is (213)456-7890, send the following text message to unlock:
unlock 2134567890
- For UK:
If your buddy's mobile number is 07512 345678, send the following text message to unlock:
unlock 7512345678
- For India:
If your buddy's mobile number is 9876543210, send the following text message to unlock:
unlock 9876543210
- For Sweden:
If your buddy's mobile number is 0708-12 34 56 , send the following text message to unlock:
unlock 708123456
- For Japan:
If your buddy's mobile number is 901 234 5678, send the following text message to unlock:
unlock 9012345678
- For Finland:
If your buddy's mobile number is 50 123 4567 , send the following text message to unlock:
unlock 501234567
- For Norway:
If your buddy's mobile number is 9876 5432 , send the following text message to unlock:
unlock 98765432
If you don’t remember which contacts you have added to Buddies, do the following:
- Start the Norton Mobile Security app.
- Tap Anti-Theft.
You are prompted to type the Anti-Theft password.
- Tap Forgot Password.
A message is displayed to contact your specified buddies with the contact names that you specified as buddies.
- Contact one of the buddies and have them send the following text message to your device:
unlock buddy_mobile_number
After receiving the text message on your device, a message is displayed showing "Your device is unlocked".
- Type your new Anti-Theft password. Re-enter the password to confirm, and then tap OK.
