11-10-2012 01:53 AM
Just bought a new computer ( Windows 7) as old one dying. Installed Norton 360 and then transfered all my files using the windows easy transfer. 360 is up and running but I can't do a backup. It won't let me activate the online backup just keeps saying "We are unable to proceed with Norton Account at this time. Please try later". There is plenty of space. I can't even see where to add another computer.
Thanks in anticipation.
11-18-2012 07:39 AM
From within Norton 360 click on Account. Select Access Norton Account. From there it should let you login. Once logged in try actvating the backup again.
11-24-2012 12:03 PM
Click on manage (right side) and exit (remove) all the norton accounts.
try logging in again with your norton account user id and password.
Your backup should work fine.
12-26-2012 07:00 PM
Hi, just bought Norton 360 and I'm trying to get the online backup to work. When I enter the product key I get
Something went wrong
Norton Online Backup is sorry something went wrong and will look at it right away.
The product key obviously worked to load 360 but I'm not sure what to do now.
12-27-2012 09:25 AM
Where specifically are you getting that error from: the web when trying to login via nobu.backup.com/n360 or from the locally installed client?
Norton 360's backup functionality is all built into the installed client itself. The web interface is only if you want to download some files but is not necessary for it to work.
12-27-2012 10:29 AM
Yes I'm getting that when trying to login via the nobu.backup.com/n360 site. When I'm in 360 the error I
get is: unable to proceed with Norton Account at this time. Please try again later.