Not what you were looking for? Ask our experts!
Reply
Newbie
TonySmyth
Posts: 1
Registered: ‎11-10-2012

Activate online backup

Just bought a new computer ( Windows 7) as old one dying.  Installed Norton 360 and then transfered all my files using the windows easy transfer. 360 is up and running but I can't do a backup.  It won't let me activate the online backup just keeps saying "We are unable to proceed with Norton Account at this time. Please try later".  There is plenty of space.  I can't even see where to add another computer.

 

Thanks in anticipation.

shannons
Posts: 11,880
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009

Re: Activate online backup

Symantec Employee
wwelty
Posts: 952
Registered: ‎06-23-2008

Re: Activate online backup

Hello Tony,

 

From within Norton 360 click on Account. Select Access Norton Account. From there it should let you login. Once logged in try actvating the backup again. 

Wesley Welty
Technical Support Manager
www.symantec.com
Symantec Employee
Abilash_p
Posts: 91
Registered: ‎11-22-2012

Re: Activate online backup

Hi there,

Click on manage (right side) and exit (remove) all the norton accounts.

try logging in again with your norton account user id and password.

Your backup should work fine.

 

regards,

Abilash

Regards,
Abilash_P
Newbie
pumpkin47
Posts: 1
Registered: ‎11-24-2012

Re: Activate online backup

I followed your thread activated a new backup set that works fine but the orignal backup  I dont know how to delete because it is still showing red at risk

Symantec Employee
wwelty
Posts: 952
Registered: ‎06-23-2008

Re: Activate online backup

Hello Pumpkin

 

Please advise if you are still in need of assistance.

Wesley Welty
Technical Support Manager
www.symantec.com
Newbie
dwaynne
Posts: 3
Registered: ‎12-26-2012

Re: Activate online backup

Hi, just bought Norton 360 and I'm trying to get the online backup to work.  When I enter the product key I get

this: 

Something went wrong

Norton Online Backup  is sorry something went wrong and will look at it right away.

Click here to return to the previous page

 

 

The product key obviously worked to load 360 but I'm not sure what to do now. 

 

Thanks,

 

Dwaynne

Symantec Employee
wwelty
Posts: 952
Registered: ‎06-23-2008

Re: Activate online backup

Hi Dwayne

 

Where specifically are you getting that error from: the web when trying to login via nobu.backup.com/n360 or from the locally installed client?

 

Norton 360's backup functionality is all built into the installed client itself. The web interface is only if you want to download some files but is not necessary for it to work.

Wesley Welty
Technical Support Manager
www.symantec.com
Newbie
dwaynne
Posts: 3
Registered: ‎12-26-2012

Re: Activate online backup

Wesley,

 

Yes I'm getting that when trying to login via the nobu.backup.com/n360 site.  When I'm in 360 the error I

get is: unable to proceed with Norton Account at this time.  Please try again later.

 

Thanks,

 

Dwaynne

Symantec Employee
wwelty
Posts: 952
Registered: ‎06-23-2008

Re: Activate online backup

Hi Dwayne

 

Shoot me a private message containing your Norton account email address and I'll have the account checked out.

Wesley Welty
Technical Support Manager
www.symantec.com