02-07-2012 12:41 PM
Since renewing NOBU at the weekend, I've had no success at all backing up.
I've installed/re-installed/rebooted etc. numerous times, but no success. It just hangs on Awaiting Agent Backup. I'm using a Mac (Lion 10.7.3). I am using Norton Internet Security - I've double checked that NOBU is allowed through the firewall.
The other problem (and it may be related) is that, despite clearing the account down completely - it's still showing that I'm using 24GB of 55GB. The 55GB comprises of the initial 5GB + 50GB add-on. I'm not going to renew the 50GB add-on, so you can reset this back to the 5GB.
02-09-2012 12:12 AM
I've found that when you get that message you can let it run all night and it will still be awaiting agent backup.
I've also found a guaranteed way to solve the problem is to restart my computer!
Luckily all the other software on my computer doesn't require a restart before running.