Norton Online Backup

[marvin_candle]

Since renewing NOBU at the weekend, I've had no success at all backing up.

I've installed/re-installed/rebooted etc. numerous times, but no success.  It just hangs on Awaiting Agent Backup.  I'm using a Mac (Lion 10.7.3).  I am using Norton Internet Security - I've double checked that NOBU is allowed through the firewall.

The other problem (and it may be related) is that, despite clearing the account down completely - it's still showing that I'm using 24GB of 55GB.  The 55GB comprises of the initial 5GB + 50GB add-on.  I'm not going to renew the 50GB add-on, so you can reset this back to the 5GB.

Thanks.

[JCWalker]

I've found that when you get that message you can let it run all night and it will still be awaiting agent backup.

I've also found a guaranteed way to solve the problem is to restart my computer!

Luckily all the other software on my computer doesn't require a restart before running.

[marvin_candle]

Funny you should say that  When I started up the machine yesterday, the backup completed successfully 

The quota is still completely wrong though.