08-30-2011 08:54 AM
08-30-2011 11:34 AM
What is the total amount of space currently used? Can you provide a screenshot of the main Norton Online Backup screen?
08-30-2011 08:38 PM
see attached. Preview required size is 41GB. I purchased 65GB of space. I'm using only one computer at this time and previously haven't had any other settings for back-up, except that I added another folder yesterday and bought additional 25GB. The 35+GB that are currently on my online storage should be part of the 41GB that I need now.
08-31-2011 06:37 AM
Based on the screen shot and additional data provided it's leaning me towards a possible imbalance in the quota. I can have our engineering team take a look at the account to verify and if needed correct. Can you please send me a private message containing the email address associated to your Norton account? It'd also be helpful but not required if you can provide the names of your currently active data sets.
Please do not post this information publicly. Also please include a reference to this post so I know what the matter is in regards.