Norton Online Backup

[layesj]

Hello there,
 
I should have 24GB unused online storage for my back, yet I'm receiving an error message that I have too little storage available and need to purchase additional GB.
 
I currently have 65GB online storage for back-up; I have selected folders that amount for, as shown in preview, for 41GB; yet, when I want to run the back-up, I'm getting a message that I'm using 68GB and need to purchase more.
 
Where does the additional 27GB come from?

Appreciate any help (the virtual support-bot 'Nathan' is absolutely useless and a waste of time). - thank you in advance.
 
JJ

[wwelty]

Hello

What is the total amount of space currently used? Can you provide a screenshot of the main Norton Online Backup screen?

[layesj]

Hello Wesley

see attached. Preview required size is 41GB. I purchased 65GB of space. I'm using only one computer at this time and previously haven't had any other settings for back-up, except that I added another folder yesterday and bought additional 25GB. The 35+GB that are currently on my online storage should be part of the 41GB that I need now.

Thank you



[wwelty]

Hello layesj

Based on the screen shot and additional data provided it's leaning me towards a possible imbalance in the quota. I can have our engineering team take a look at the account to verify and if needed correct. Can you please send me a private message containing the email address associated to your Norton account? It'd also be helpful but not required if you can provide the names of your currently active data sets.

Please do not post this information publicly. Also please include a reference to this post so I know what the matter is in regards.