06-30-2012 04:49 PM
Please let me know what the error means and how do I correct this? So far, my backups have not worked at all today. Are your servers down possibly? Thank you.
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07-01-2012 06:56 AM
And I finally did a Live Chat. First, was sent to the wrong support team: Mac. Then waited over an hour to be transferred to the Windows support team.
Support remotely accessed my computer, and after waiting for nearly 1-1/2 hours to do a complete CHKDSK of my drive, he very nicely disconnected. I am a computer tech myself and I did want to interrupt doing this because I know this process takes a long time and I was on business at the time. But he very nicely decided it was a necessary process, so I agreed. Stopped my business for him. So, I am back in Square One with no resolve. And there were no errors on my C drive either. So much for this service.
07-02-2012 02:57 AM
After nearly 6 hours online with Norton these past 2 days, the tech said maintenance is being done. Not so sure that's the case anymore. I have not been able to back up for 3 days, including today thus far. The error code A8989 indicates a server problem on your side as I was told.
07-05-2012 09:10 AM
There hasn't been any maintenance during the period of time that you're reporting the issue. The problem could be something else but is falsely reporting the maintenance message. If you can send me a private message with the following I can get it looked into further:
07-05-2012 12:18 PM - edited 07-05-2012 12:19 PM
I had a long remote desktop access session with one of your higher-up techs this past Monday. He spent a great deal of time, installed a few apps in order to get a clear picture of my Windows event log and a snapshot of the online backup log. However, oddly, after spending over 2 hours inside my system that morning, by evening when I returned home, I attempted to restore my system to an earlier time and was not able to get back to my log-in screen. System Restore in Safe Mode failed. The message was "Catastrophic Failure" with an error code of 0X8000ffff. I was presented with black screen and a mouse cursor. From that point forward, my Vista system became a nightmare. I am a tech myself and have never had any issues whatsoever with my system, until Monday evening. No amount of Vista repair, recovery tools, C-Prompt code fixes, etc. could gain access to my desktop. I don't know what went wrong but it was 8 hours of total frustration. I was about to wipe out Vista and reinstall but I remembered I had made a complete PC backup via Vista's utility. It worked, even though it brought my machine back to Feb. 2012.
Your support team said they are reviewing all the documentation they retrieved from my computer and will get back to me in 7 days. They definitely spent a great deal of time with me and I do appreciate their efforts. Just don't know what had prevented me from rebooting back to my system.
07-07-2012 06:02 PM
No, I haven't heard anything yet. Monday will be a week since the issue started. My machine at the moment is running fine again since the restore. I made an updated new PC Backup and Restore file just in case, with DVD backups too. I have questioned what really went wrong from June 29th to July 2d, the dates of the failed NOBU. I haven't tried the online backup service again though. I've disabled it for now and I am doing local backups until I hear further from your team. Thank you for your help.
07-16-2012 09:46 AM
Please send me a private message with the following:
07-17-2012 02:19 PM
I've sent a reply back along with some additional info. You should be hearing from one of my agents shortly as well.