08-11-2012 09:37 AM
I am trying to download about 15 files from my online backup using the web browser. I got 7 of them, but the others just spin and spin and never download. Occassionally, I get a blank page rather than a Save dialog.
I have tried logging out and logging back in, using different browsers, clearing my cache, and restarting my computer. I als tried sending myself email links. These give me either a blank page or an RTF file that contains this text (there is an actual URL, but I deleted it here):
The requested URL XXXXXXXXXXX was not found on this server.
Any help would be appreciated.
08-13-2012 10:35 AM
Can you send me a private message with the following please:
Once I have the info I'll have my team call you to research the issue and help you correct it. Based on the error it may be a connection error but we need more info from the logs on your machine to be sure.