08-22-2011 09:05 AM
I need some help. I am backing up 3 machines with Norton online backup.
It says that I am out of space.
IN the upper right hand corner it shows
The three computers show the following:
1,883 Files/323.06 MB
1,099 Files/1.68 GB
12,472 Files/16.39 GB
If I add these numbers up I com up with about 19 GIGS were is the other 10+ gigs going?
How can I find it and get rid of it?
I do not see anything that says Keep X number of versions or anything so what is causing this?
Why do these numbers not add up?
08-23-2011 11:13 AM
Part of the space also goes to the incremental backups stored. Each backup performed is accessible and available for restore for up to 90-days. You can see those various dates available in the Restore view. If you want the account double checked to ensure there is no quota issue send me a private message containing your Norton account email address and I'll have an engineer check it out for you.