Norton Online Backup

[stephenw]

I went in to "Purge" to delete a couple of file no longer needed and "Purge in progress" has been running for 4 days. How can I get it to stop?

Thanks

stephenw

[wwelty]

Hello Stephen Send me a private message with the following: * The email address associated to your account * A link to this forum post From there I'll have the purge killed. Note: I'll be on business travel most of tomorrow. If I get your response by close of business today I'll be able to get it processed asap.

[dsm6380]

Don't feel bad...I just checked mine and it's been stuck since June 10.  It apparently finished one on June 10 and restarted one immediately after that and has been running ever since.  I didn't notice until I went in to restore some things and I can't because it won't let me do anything else until the purge is cleared.  Okay Symantec...what do we do????  I'm about ready to cancel and just get an external hard drive like I had at work.  No problems and no subscription renewal fees.

Thanks,

Dawn

[wwelty]

Ok folks - time to stop complaining. If you want help please do as I've requested in countless messages and send me your details so I can look at the account. Till then there is absolutely nothing that can be done to help you.