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Visitor
Stu707
Posts: 5
Registered: ‎07-31-2011
Accepted Solution

Online Backup says computer not online

I noted an error message on the NOB icon in my system tray that the last backup was incomplete. I opened backup. The tab for Backup Now was dimmed and there was a message that my computer was not online. however, it is online.

 

 

Symantec Employee
wwelty
Posts: 952
Registered: ‎06-23-2008

Re: Online Backup says computer not online

Hello

 

Please check out this knowledgebase article on this specific topic. It should help sort out the issue. If no, let me know please.

Wesley Welty
Technical Support Manager
www.symantec.com
Visitor
Stu707
Posts: 5
Registered: ‎07-31-2011

Re: Online Backup says computer not online

Thanks, Wesley, I tried restarting the computer but it did not work. I shut down last night and started up this morning and now NOB is working fine.

VLM
Newbie
VLM
Posts: 1
Registered: ‎11-26-2011

Re: Online Backup says computer not online

I have downloaded & installed the Norton Backup Online 3 times.  I just registered for this new program on Thursday and still do not have 1 good backup yet.  Can someone help me please?  Is there another option for the backup program to recognize the computer IS in fact online? 

PAP
Contributor
PAP
Posts: 11
Registered: ‎11-27-2011

Re: Online Backup says computer not online

I am having the same issue, however, not with a new install.  I originally installed NOBU about 8 weeks ago and it had been working fine, completing my last backup on 11/25.  However, on 11/26, NOBU indicated my computer was not online, although it was the computer I used to log on.  The issue repeated throughout the day, and again today.  I reinstalled NOBU this morning and this did not correct the issue.  I initiated a case with norton/chat and the Norton tech took remote control of my computer and did nothing more than reinstall NOBU two more times, neither of which solved the issue.  (Although the tech did tell me my subscription had expired, which was wrong {as he soon confirmed} so I'm not exactly filled with confidence that he knew what he was doing.)

 

Could this be a firewall issue?  The Norton Tech said it wasn't, but I have NOBU installed on a laptop and when I log-on to a new network with my laptop Windows 7 prompts whether or not ths network is public, and if I select the public option, NOBU shows my laptop as being offline.

Newbie
shaw7429
Posts: 3
Registered: ‎11-26-2011

Re: Online Backup says computer not online

I have read the knowledge base and tried "add a new computer" with no results.  What else can I do?

PAP
Contributor
PAP
Posts: 11
Registered: ‎11-27-2011

Re: Online Backup says computer not online

Following up on my post of earlier today, NOBU is now suddenly working without my having made any changes to my computer since the earlier reinstalls/reboots which did not solve the problem.  I am beginning to suspect (hunch only) that this is a Norton server issue.  During most of the failed backup attempts, it took an unusually long amount of time to log in to the system (20-45 seconds) instead of the usual log in time (5-10 seconds).  If Norton is having an internal issue it would be nice to know, especially since it would have saved me spending 20 minutes with a chat tech earlier today who offered nothing more than what the knowledge base article suggested.

Newbie
shaw7429
Posts: 3
Registered: ‎11-26-2011

Re: Online Backup says computer not online

Mine seems to have cleared up too.  Couldn't they put something on their web site if there was a problem with their server?

Newbie
JDWorks
Posts: 1
Registered: ‎11-29-2011

Re: Online Backup says computer not online

Had the same problem, but resolved immediately with a  simplereboot of the PC.  Go figure.

Visitor
TheTad
Posts: 3
Registered: ‎12-11-2011

Re: Online Backup says computer not online

Have tried the re-boot and still not on line. Called and talked to support and their suggestion is to give them permission to access my files to see best way to help me get my files back. Now three weeks later still have not heard from them. To say I am disappointed would be an understatement...Anyone have a suggestion please let me know.