Have the same problem. Tried to remove a film taking a lot of space. Had done it before - usually took couple of minutes. This time Backup got stuck on purging in progress for 2 days now.
Had a long chat with on-line support including supervisor. He could not solve it. Decided it needs to be done from the server and to escalate my case to a proper department. He expected to have an update in 7 days and let me know.
He confirm that they would not need access to my computer for 7 days so ending the chat I press the button that revokes the access privileges. Then the window confirmed that I revoke the privileges and he has no longer access to my computer but also that he is no longer managing the file (?back up? file?).
Is it OK or I am back to square ? Should I expect this update or start again? So far I cannot access the backup menu and scheduled backups are getting missed
