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Norton Online Backup

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mollywobbles
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mollywobbles
Posts: 1
Registered: ‎06-15-2012

Restoring online backup files to new hard drive.

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‎06-17-2012 04:06 PM

I had to replace my hard drive and am trying to restore files backed up online.  I re-downloaded Norton Premium -- am using WindowsXP-- I can access my Norton account, obviously, it allowed the download.  But it says there are no files to restore!  Help!  I have read through quite a few posts here, but none seem to quite address this!

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Symantec Employee
Symantec Employee
wwelty
Posts: 850
Registered: ‎06-23-2008

Re: Restoring online backup files to new hard drive.

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‎06-26-2012 12:46 PM

Hello Molly

 

Your post is missing the specific online backup product you're using. Can you please elaborate on the specifics?

Wesley Welty
Technical/Customer Support Manager
www.symantec.com
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