08-24-2011 11:55 AM
Hello, I have been trying to back up my files today since 9am. I am using Windows 7 Premium and NOBU 2.0
My agent/client relationship seems to be disconnected: I have been stuck in the "awaiting agent backup" phase for HOURS. I have tried restarting, a system restore, stopping the NOBU service and restarting it...I don't know what else to do. Please advise!
08-25-2011 09:11 AM
If you can send me your Norton account email address, via private message only please, I can have our engineering team cancel the job server side. It sounds like the backup was started properly but lost communication between you and the backend servers.
09-04-2011 07:52 AM
This happens to me every single time I try to upload a new group of my files. I have learned to reboot my computer in between sessions. This seems to clear the server and break any connection, so you can restart fresh.
09-15-2011 08:42 AM
I've sent you the contact number for my Tier 3 group so we can get this solved for you. It's sounding more and more that there is a connection drop taking place which the reboot restores. However thats based on a educated guess at the moment. A live session will help solve that.