The error you received is due to multiple restore requests without letting the previous job complete on the server.
Please keep in mind if you must cancel a restore but you do need the data this may impair your ability to start another restore immediately. Allow sufficient time for the previous restore job to clear before attempting to start another.
Depending on how large your restore request is (GB) will depend on how long your restore will take, as well as how much you have backed up on the server. When we backup the files they are sent up in an encrypted and puzzle type format, so the server will have to go through multiple sections to piece together the file(s).
Network traffic, connection speed, and the traffic on our server can all affect your restore time. In general, it takes at least as long to restore as it did to initially backup. Often, it takes longer. With a 56 K modem the average restore time is 10MB per hour. DSL and Cable can move faster.
Thank you,
Nicole
IT Support Specialist, Symantec Corporation
