Not what you were looking for? Ask our experts!
Reply
Visitor
goroor
Posts: 8
Registered: ‎11-28-2011
Accepted Solution

Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

Hi

 I am having a problem with Norton Tablet Security &  Samsung 10.1 Galaxy tab, the gui for Norton signin does not work(the screen is messed up, unable to enter password after userid), unable to buy the  product to download onto the tablet. ANy help will be appreciated. I already have a regular Norton account for PCs. Thanks

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

I'm a little confused.  Norton Tablet Security doesn't use your Norton Account.  Could you provide a screenshot? 

Erik
Product Manager
Symantec Corporation
Visitor
goroor
Posts: 8
Registered: ‎11-28-2011

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

The way I was trying to buy this product was as follows :

1. On my samsung tablet I browsed for Norton web site

2. Then I tried to signin using Norton website, so that I could purchase the product (tablet security)

3. When I clicked on Signin, the pop up for User id (aka email ) and password was messed up, the password field would not accepts the password.

4. Then i tried to buy the product by putting it in the shopping basket, the site again asked me to create an account and the fields were not accepting the input.

5. The signin has previously worked on my PC when I renew my 360

6. I will see if I can capture a screen shot and email it.

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

A 10.1 Samsung Galaxy Tab has a screenshot button.  

 

So, the problem you are experiencing isn't a problem with Norton Tablet Security, but with the purchase experience on the online store.  Keep in mind you do not need to order the product from your tablet.  You can order it from your PC and then complete the download and activation process on yoru PC.  

Erik
Product Manager
Symantec Corporation
Visitor
goroor
Posts: 8
Registered: ‎11-28-2011

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

Yes, I am unable to buy the product. The reason I cannot use the PC to buy this, as I need this to be downloaded onto my tablet which has no connectivity  (depends on OTA via Wi-FI). So I figured, I could buy and install in one shot.

 

I will try the sceen shot and see if it can capture the screen.

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

The order does not need to be completed on the tablet in order for the download to occur.  Unlike the PC products, you will not have a download manager button show up in your completed order.  I would recommend you place the order on your PC and then perform the download and activation on your tablet after the order is completed.  

Erik
Product Manager
Symantec Corporation
Visitor
goroor
Posts: 8
Registered: ‎11-28-2011

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

OK will try it in the evening and report back. Thanks for your help.

Visitor
goroor
Posts: 8
Registered: ‎11-28-2011

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

I was able to buy the product, however the license server does not accept the the key provided by Norton. Keep saying it is invalid. The product downloaded onto my tablet, with a  3 day grace period. The support center is swamped. Not sure if the procurement has been tested for tablets.

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

Could you send me a private message with your order number and product key?  I'll have someone take a look for you.

 

Erik
Product Manager
Symantec Corporation
Visitor
goroor
Posts: 8
Registered: ‎11-28-2011

Re: Norton Tablet Security- Samsung Galaxy Tab 10.1 related queries

Sorry how does one send a private message