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Contributor
ankhazam
Posts: 29
Registered: ‎08-22-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

No, these notifications have been disabled since first setup and install :)

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

Thanks for confirming.  I'll check with the team about this.  

Erik
Product Manager
Symantec Corporation
Contributor
ankhazam
Posts: 29
Registered: ‎08-22-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

Update after upgrade to 4.0.3:
Norton AntiTheft quite often shows the being disabled notification..
When I go inside it I can see it reports that NTS is uninstalled..
After few seconds it goes back green.
I have the Norton AntiTheft set as device administrator :)
Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

The team is working on trying to reproduce this.  Will let you know if we need more information.  

Erik
Product Manager
Symantec Corporation
Contributor
ankhazam
Posts: 29
Registered: ‎08-22-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

Gentlemen,

I have some new feedback for You concerning ICS (4.0.3)

The lock mechanism just went useless. Well for majority of user it will probably work.

But..

Android ICS removed separate password for secure credentials store and... if one posesses a certificate on the device it requires for the whole tablet to be password/pin/pattern locked. Therefore once I power up the device I just get the ICS window and the AntiTheft activity shows up yet after Android unlock.

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

The team is actively working on an update for ICS compatibility.  I don't have an update as to when this will release.  

Erik
Product Manager
Symantec Corporation
Contributor
ankhazam
Posts: 29
Registered: ‎08-22-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

Just posting my feedback. I am aware how helpful it is for the devs ;)

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

So, QA was unable to reproduce this issue.  We would like to gather logs to analyze further.  Please download and install CatLog from the Android Market.  You can go here to get it.  

 

Then do the following:

Open CatLog

Set CatLog to Verbose logging

Start Logging

Wait for the problem to appear

Stop logging

Save to a file

Send me a private message with the log size and anything you observed as to when the issue occured.

 

Keep in mind I get a lot of private messages, so a quick reminder of the issue would help.  :smileywink:

 

Once we get that log we'll take a look and see what we find.

 

Erik
Product Manager
Symantec Corporation
Contributor
ankhazam
Posts: 29
Registered: ‎08-22-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

Will do as soon as I get the device (had to return it for replacement).

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

Thanks.  I look forward to hearing back on this if it's still occuring once you get your replacement device.

 

Erik
Product Manager
Symantec Corporation