Not what you were looking for? Ask our experts!
Reply
Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security on 7 inch Galaxy

What was the link that was sent to you?  

Erik
Product Manager
Symantec Corporation
Contributor
CATCRAW
Posts: 14
Registered: ‎10-18-2011

Re: Norton Tablet Security on 7 inch Galaxy

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security on 7 inch Galaxy

Not sure what they were trying to send.  The team is working on updating the biuld on the download page (http://norton.com/nts) in the next 24-48 hours.  Once done, you'll be able to download the new build and activate that.

 

 

Erik
Product Manager
Symantec Corporation
Contributor
CATCRAW
Posts: 14
Registered: ‎10-18-2011

Re: Norton Tablet Security on 7 inch Galaxy

Thank you so much.  Appreciate you looking into this for me.

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security on 7 inch Galaxy

Try downloading and installing the new APK that is posted on the download site now.  This should be version 2.5.1 and should now allow you to activate on your 7 inch device.  

Erik
Product Manager
Symantec Corporation
Contributor
CATCRAW
Posts: 14
Registered: ‎10-18-2011

Re: Norton Tablet Security on 7 inch Galaxy

Thank you so much - it worked!!!  I really appreciate you staying on top of the issue for me.  This site is great - you've restored my faith in Norton, after trying to deal with support on this issue when they had no clue.

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security on 7 inch Galaxy

Glad to have helped.  

 

Erik
Product Manager
Symantec Corporation
Visitor
goroor
Posts: 8
Registered: ‎11-28-2011

Re: Norton Tablet Security on 7 inch Galaxy

Hi

 I am having a similar problem with Samsung 10.1 Galaxy tab, the gui for signin does not work, unable to buy the  product to download onto the tablet. ANy help will be appreciated. I already have a regular Norton account for PCs. Thanks

 

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Tablet Security on 7 inch Galaxy

Please use the other thread as this has specifically to do with the 7 inch issue that occured.

Erik
Product Manager
Symantec Corporation