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Newbie
Bluemont
Posts: 1
Registered: ‎06-06-2013

Symantec Mobile Security enrollment not working

I just purchased and installed on my Galaxy Tablet. To enroll it asks me for the Server address/ Port. 


Does this mean my comuputer address where I have the wifi installed? the wifi port ??? Not sure? I have tried a number of different ones and it will not accept.

 

Is there somewhere on the tablet I can find it's IP address?  Sorry to be so dumb:catsad:

Super Worm Eliminator
Andmike
Posts: 3,546
Registered: ‎03-23-2011

Re: Symantec Mobile Security enrollment not working

Hi Bluemont.

 

Welcome to the Norton Community Forums. :smileyhappy:

 

Sorry for the delay in response but you have me puzzled.  You have posted in the Norton Tablet Security forum (possibly because you have a tablet) but you refer to Symantec Mobile Security by which I assume you mean Norton Mobile Security which has a different forum.  Which product are you using and which version?

 

As " for the Server address/ Port" I have never seen this.  Is this when you try and log in to mobilesecurity.norton.com?  If so how are you connecting to the internet?  A good WiFi connection that also allows you to connect to say Google Play should work without asking such questions.

 

I look forward to hearing back from you.