12-29-2012 07:26 AM
I have recently purchased the kindle fire hd for my daughter and included in the deal was the tablet security, i have installed this on the tablet but straight away its saying that there is a update available, so i click on it to download it and then it says it cannont download it until i have installed the Android market. I have searched this on you tube and it says that its not recommended as it interfers with the software on the kindle and if you dont know exactly what your doing it could really mess up the kindle. Please HELP!!!!!!
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12-29-2012 10:04 AM
Welcome to the Norton Community Forums.
Because the Kindle Fire has a special operating system it cannot make full use of a number of Norton products aim mainly at the Android market. And it is my understanding that Norton Tablet Security is one of these. In fact I believe that Norton would say you were just as well if not better off when using the Kindle Fire to use the free Norton Mobile Security for Kindle Fire. Which you should be able to find via the Kindle Equivalent of the app store.
Norton Tablet security when used on an Android device would try and upgrade you to the latest version of Norton Mobile Security and this is what your product seems to be trying to do, however because of the bespoke nature of the Kindle Fire it cannot do so.
When you say Norton Tablet Security was "included in the deal" did they actually charge you anything for it? If they did then I think you should ask for a refund.
If I were you I would un-install Norton Tablet Security and install the free Norton Mobile Security for Kindle Fire.
I hope that helps. Any further questions do come back.
We would also be interested in hearing what you decide to do and how it works out.
All the best.
01-05-2013 02:10 PM
01-05-2013 05:32 PM - edited 01-05-2013 05:34 PM
Welcome to the Norton Community.
As Andmike posted in this thread if Norton Tablet Security (NTS) was
purchased for the Kindle Fire HD (KFHD) you should return to the place
of purchase and ask for a refund as it is not comatible with the Android
OS of the KFHD.
If they do not refund the product then Norton offers a full 60 day money
back policy on all Symantec Norton products. More info in the link below -
Then if you uninstall any Norton product on your KFHD and search the
Amazon Apps store for Norton Mobile Security (NMS) you will find the
free KFHD tablet version of NMS Lite for free.
More info from the link below -
Hope that info is helpful. :) Let us know how you go. :-)
“Sometimes the questions are complicated and the answers are simple.”