09-02-2012 08:12 AM
Hi, I downloaded the Norton Identity Safe from Mac App Store a few months ago.
09-02-2012 01:36 PM
Am I correct in guessing that you are talking about an online vault?
If so is it associated with another Norton Product (NAV/NIS or N 360) or is it the free stand alone offering? I would guess the free stand alone one since you downloaded from Mac App Store.
I believe the "free stand alone app" requires a "fake" (for lack of a better term - as there is no license involved) Norton Account. Since the Norton Account is tracked by email address in this case rather than by product key as well, if you change the email address it may in fact wipe out that particular Norton Account - which would require a new Norton Account be estblished and the "online vault" and password to be reassociated with that Norton Account under the new email address.
Be aware I am guessing this is the case - so perhaps if you can wait around for one of the Norton employees to respond, you may get better information. Bear in mind this is a 3 day weekend - so it could be a few days until you get that assistance.
If you can supply more info (rather than us guessing) that may prove helpful also.
09-06-2012 09:16 AM
Hi, thanks for the information. I'm not aware of other types of vaults, but I guess mine is an online vault since I can manage it online and through mobile apps. You're right that this is a standalone offering, it is not associated with another Norton product. I created my Norton account just for this Identity Safe Vault.
I ended up changing my account email address to my old address, and now I can login to my vault successfully. I manually imported all my important passwords from the Norton vault and deleted those and decided not to use it anymore. Honestly I don't trust to it anymore since nobody from the official customer support team had an idea about what was going on. Obviously changing my email address associated to my account shouldn't block me from accessing my vault if it was a robust product.
Thanks again for the help,