Norton Toolbar / Norton Identity Safe

[pacnw]

I've also "lost" the Norton toolbar, but, on a PC using latest XP, when updated to Firefox 11.

My version of Norton is supplied via Comcast (Version:  5.2.0.13, Media SKU:  21164128, ...Vendor Name:  Comcast).

Is there help for me (and other Comcast users)?

Thx!

[rehbchguy]

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Option2:

If Norton toolbar is not listed FF->tools->Addons->Extension, We need to make sure the entries in  Extensions.ini file are correct or not.

Check this  N360 folder name under C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}

 E.g N360_6.0.1.2 

And add these(mentioned below) in Extensions.ini  entries (if it is not there ), with Exact Product version N360_6.0.1.2  which you have seen above 

ExtensionDirs]

Extension1=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\IPSFFPlgn

Extension2=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

The numbers Extension1 and Extension2 will vary accordingly depending on the other addons present in your Firefox

Extensions.ini file present in this location,  %appdata%\Mozilla\Firefox\Profiles\SomeRandomeValue.default\extensions.ini file

Restart the system and check Norton Toolbar is listed or not.

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Dlls are correct versions in the correct location and the install.rdf files clearly indicate max version of 11.*.

I have executed the above procedure countless times...uninstalling N360 with the NRT and leaving no trace of FF behind thru various reg cleaners.

Each time I make the initial (e.g. post-uninstall) extensions.ini edits, FF will load the toolbar. However, neither IPS or the toolbar appear in add-ons view. I can browse and access toolbar functions. I can restart FF repeatedly and the toolbar remains...with one exception.

If I edit FF add-ons in any way, once I close the session, the extensions.ini file is amended and entries for toolbar & IPS are deleted.

It is very perplexing. I've installed a trial of latest NIS and even Comcast's NBS.  All goes well and I soon as I have all the updates, FF displays the toolbar...until I edit add-ons.

This bug occurred when I inadvertently approved install to 11. Is there some FF preference which has disabled the Norton plug-ins?

I appreciate any advice, just please don't ask me to repeat the above procedure...at least not without an additional step(s).

Insanity: doing the same thing over and over again and expecting different results. -- A.Einstein

[Bobbs]

Thanks i have the same problem and the max set to 9 but how can i edit this file in Notepad as it wont allow me access. I am on my own machine with Administrator level priveledges or at least i think i have.

[rehbchguy]

I gather you're referring to install.rdf files located in the coFFPlgn & IPSFFPlgn folders in ProgramData\Norton\...\...\

To edit those, you need to change N360 Administrative Settings and disable Norton Product Tamper Protection

[SandraSmith]

I am totally lost with the discussion of file locations.....9....10..... I just don't understand!

Every time my computer updates, including Firefox, I lose my tool bar with all my log-ins. I am so frustrated. Could someone give me directions 'for dummies'?