Norton Toolbar / Norton Identity Safe

[mikmock]

It seems that this happens quite a bit, only 1 of my 5 PC's updated the Norton Toolbar to 2012.7.4.1 during, after or before the upgrade to Firefox 14.0.1. I have been running Live Update till my fingers are sore and no Toolbar. It is disabled because of incompatability.

I rolled back a couple of my PC's to 13.0.1 and left 2 others at 14.0.1 because I'm not sure which will trigger the Toolbar update.

BYW, The Vulnerability Protection is good on all of my PC's

Why can't you just make the new toolbar available as a seperate download and/or which Firefox version should I stay with while I wait for LiveUpdate to decide if I get the toolbar upgrade or not?

NIS is a really great product and this has been my only real issue with it.

Thank You

[Kif]

I have the same problem with FF11. One minute I had Norton Toolbar 7.3.1 working just fine, I use live update (like a good boy, lest Norton 360 nag me to death, as it's wont to do), and the next I have Toolbar 7.4.1 which doesn't work.

It too has been disabled due to incompatibility.

Is there a roll-back availble to return to 7.3.1?

(NB: my subscription expires soon, so think carefully....)

:-)

[SendOfJive Norton Fighter]

Hi Kif,

Firefox 11 is no longer supported, as designing and testing to maintain backwards compatibility for "older" versions of Firefox would cause unacceptable delays in releasing a compatible toolbar for each new Firefox release.  You will need to upgrade to Firefox 14, which you should do anyway for the security fixes included in the new browser.  Firefox 11 is not secure.

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Attention-Firefox-3-through-11-users/m...

http://www.pcworld.com/article/259433/firefox_14_contains_vulnerability_patches_securityrelated_feat...

[Kif]

I appreciate your prompt reply, but since NTB doesn't seem to work in FF14 either (see above), telling me that FF11 is outdated isn't much help, is it?

And isn't it my choice what browser I use? As Mikmock states, it would be nice to have the option which components I update. And if you kept an archive of older versions, you wouldn't have to think about backward compatibility. It would be the customer's choice, like choosing when they want to run updates and scans on their computer...

So - $64k question: if I go to FF12 or 13 (since 11 and 14 are no good), will NTB/Safe Web 7.4.1 work or not?

[SendOfJive Norton Fighter]

The Toolbar does work in Firefox 14, but users who install the browser update prior to receiving the Norton patch sometimes have issues with their Firefox profile then retaining the old toolbar, rather than updating to the new one.  Your choice of browser is entirely up to you (unless, of course you run Windows XP and want to upgrade to IE9), but I am curious as to why you would opt for an unpatched version of Firefox.  Have you not seen all the threads here dealing with Zeroaccess.B, that often uses unpatched software vulnerabilites to install itself?

[mikmock]

Hello...how bout my Toolbar and as I stated previously I left some of my computers at 13.0.1 and actually only 1 has 14.0.1 because I have never heard for sure how the update works.

Do you "Wait" for the Toolbar or do update and "Wait" for the Toolbar? I guess your response; "but users who install the browser update prior to receiving the Norton patch sometimes have issues" answers that question, is that correct?

Oh ya... I have 1 computer with 14.0.1 and the updated toolbar, and as far as I can tell that Toolbar updated when I was updating to 14.0.1, I think? I just want the 7.4.1 Toolbar! Please

Hey Kif...can I trade you Toolbars? BTW, You will like the newer Firefox they finally did some significant improvements in 13 & 14.

[SendOfJive Norton Fighter]

Hi mikmock,

Yes, you should always make sure that Norton has been updated with the compatible toolbar before allowing Firefox to update.  When done in this order, there are almost never any problems, whereas doing it the other way around can be problematic.  By now, LiveUpdate has probably downloaded the patch, but you must reboot the PC in order to install it.  So, to be on the safe side, run LiveUpdate manually, reboot and then check the Firefox Add-ons list to make sure that you have the correct toobar and Vulnerability Protection versions installed - they are listed here: 

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-14-Support-for-Norton-Toolbar/...

If they are correct, go ahead and have Firefox check for updates.

[mikmock]

I am sorry to say but as of right now i still have 4 of 5 PC's waiting for the toolbar.  This is the 3rd day and I work at home on my computers so i can say that i have been running the LiveUpdate routine countless times on all 4 PC's.

3 are still on FF13 and one i updated to FF14 because for some strange reason the first PC updated perfectly??? So i didn't see the "not compatable" message on the second one until it was too late to turn back. I am at a loss here???

The other weird thing is all Vuneralbility Protection versions are correct

[SendOfJive Norton Fighter]

Have you rebooted the PCs in the course of trying to get the update?

[mikmock]

Did you really ask me that question??? YES at least 25 times per computer and since yesterday afternoon I have reboot whether it asks me to or not.

I realize that asking the reboot question is applicable at times and you read alot of posts but this has been going on for a while now and i am sure that I have indicated that i have followed the procedures. I think it might have been in Harley55's post, i'm not sure but yes i have rebooted more times than i can count.

Please this is killing me,  i have been using NIS for many, many years and i have seen this very same problem several times before.