Norton Toolbar / Norton Identity Safe

[Harley55]

3 - 32 bit computers (1 updated). 2 - 64 bit computers (0 updated)

[mikmock]

Please Symantec help us out here, it is a total waste of your customers time and I would think you would want us back in NIS2013.

Your Auto-Support program that runs when you click "Support" doesn't find anything wrong with any of my NIS programs so it probably is not a "Corrupt Profile" unless... really on 5 out of 6 computers; I don't think so. Well anyway, I'm still wasting time clicking Auto Update (or should it be called "Manual Update") every once in a while but I'm just tired of un/reinstalling so I'll just do without until my license runs out and see if this issue has been resolved or not.

This has gone on a long time now, you should just fess-up and quit dreaming up reasons that our computers are at fault. I would be more inclined to just do the un/reinstall and chalk it up to a glitch. As I said before, NIS as a whole has done a good job for me but enough time wasted...C'MON

[Harley55]

Thank you my thoughts exactly.

[peterweb Worm Eliminator]

Before you reinstall, try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

This might fix the issue for you.

[Harley55]

Everything suggested on this board and the chat line has been tried. Been dealing with this for years. It's not worth the time. Just wait for the next upgrade and problem goes away until the next release. Norton needs to fix their issues soon.

[mikmock]

Harley55 said it..."Norton needs to fix their issues soon"

FYI... Icing on the cake...I wanted to time just how long it took to perform the suggested workaround procedure. After reinstalling NIS, I got the updated Toolbar but I also received an additional bonus of some sort of MALWARE on my machine.

I opened M$ Word to write up a little reply for the forum and to my surprise I received a message indicating that Word was no longer Activated and would need to be repaired. Checked the other Office 2010 programs, same thing. Event viewer would not even open and Device Manager was totally blank. NIS Full System Scan found nothing, Malwarebytes couldn't find anything either. System Restore would not succesfully complete its process although it apparently kicked me back far enough that I had FF 14.0.1 and everything seems to be working right now (I hope, I think) Luckily I am running a full system restore from my Windows Home Server right now so I will be ok but without the FF15 and the Toolbar. So much for timing the procedure.

Before you start blaming user error or my machine for this mishap, the bottom line is if you would fix this problem we would not even be having this conversation.

"Autofix" doesn't find anything wrong?????

[Graywf]

I've updated firefox on 2 different PC as of today, the one that is running Win XP doesn't have this problem, but my desktop is running Window 7 32 bit this does happen every time I update firefox. Makes you wonder want they changed.