Norton Toolbar / Norton Identity Safe

[Tony_Weiss Administrator]

Updated Jan 28-2013: Norton Toolbar 2013.2.4.2 has been released for the 2013 products and the Norton Identity Safe Standalone to address major issues reported for the Firefox 18 Compatibity Update. Please see the latest post for details.

Hi everyone,

The Norton Toolbar is now compatible with Firefox 18. We have released a Firefox 18 compatibility patch for Norton Internet Security & Norton 360 20.2.0.19 which is available via LiveUpdate. The patch is also available for the Norton 2012 products. The Norton Identity Safe standalone product was previously updated, see this announcement for details.

The versions for this compatibility update are as follows:

Norton Internet Security & Norton 360 20.2.0.19

Norton Toolbar: 2013.2.4.2

Norton Vulnerability Protection: 11.1.1.5 -2

Note: For the 20.x update, this patch does not require reboot on Win7 & Win 8 machines.

Norton Identity Safe Standalone:

Norton Toolbar: 2013.2.4.2

Note: For Identity Safe Standalone, this patch requires a reboot.

Norton Internet Security 2012 (19.9.0.9)

Norton Toolbar: 2012.5.10.1

Norton Vulnerability Protection: 11.1.1.5 -2

Norton 360 2012 (6.4.0.9)

Norton Toolbar: 2012.5.10.1

Norton Vulnerability Protection: 11.1.1.5 -2

Note: For the 2012 versions, this patch requires a reboot.

We recommend that you have the latest version of Norton Internet Security or Norton 360 installed.  If you are not seeing the Norton Toolbar in Firefox 18, check and make sure you're running NIS or N360 20.2.0.19. Please visit our Norton Update Center to receive the latest update.

You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox.

If you are running Firefox 18 and Norton Internet Security or Norton 360  20.2.0.19, and still do not see the Norton Toolbar, please check and ensure the Norton Toolbar plugin is enabled. You can do this by clicking on the Firefox menu, selecting Add-ons, and then clicking Enable next to Norton Toolbar.

Please note: We now only officially support Firefox 16.0 and above. Firefox 15.x and older are no longer supported. See this announcement for more information.

[Tony_Weiss Administrator]

As many of you are aware, we have seen some problems in how our toolbar and Firefox play together since FF 18 came out in early January. We've worked with some helpful forum customers and the Mozilla engineers to identify the root cause, and are working to get a patch out for our 2012 and 2013 products. We expect to make these patches available for the week of Feb 1st. We'll keep you posted on the progress, and will announce when the patch is available. Thanks for your patience and for your help.

[Tony_Weiss Administrator]

UPDATE:

A new Norton Toolbar patch has been released for the 2013 products and the Norton Identity Safe Standalone products to address a few issues that customers have seen recently. Please note - the 2012 products and the Comcast versions will not receive the update at this time. Below are the main issues that are resolved in this update:

- Fixed problem with Firefox 18 crashing when closing a tab [thread]

- Resolved issue where both Norton Identity Safe and Firefox 18 password managers are enabled [thread]

- Fixed issue where Firefox Cleanup settings in N360v6 were being disabled [thread]

Norton Internet Security & Norton 360 20.2.1.22

Norton Toolbar: 2013.2.4.2

Norton Vulnerability Protection: 11.1.1.5 -2

Note: For the 20.x update, this patch does not require reboot on Win7 & Win 8 machines.

Norton Identity Safe Standalone:

Norton Toolbar: 2013.2.4.2

Note: For IDSS, this patch requires a reboot.