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Newbie
kimberleyw92
Posts: 2
Registered: ‎02-14-2013

Google Chrome and Norton Identity Safe not loading

I have just recently purchased the new Norton 360 gold edition and my Google Chrome is up-to-date however I now have a permanent yellow bar saying that Norton Identity Safe couldn't load. I have saw the previous comments about how it's a proper with Google etc..But does this mean that it's not safe to surf the web on Google Chrome now? Are my details more likely to be stolen etc if I continue using it? On my previous Norton antivirus occasionally it used to come up in a little box saying that Norton had crashed and if I wished to close it but now it's a constant yellow banner. Any insight and comments would be much appreciated. 

Symantec Employee
prasanna_a
Posts: 1,115
Registered: ‎05-09-2011

Re: Google Chrome and Norton Identity Safe not loading

Hi,

 

Is it possible for you to share the screenshot of the toolbar on Chrome? You can just PM it to me or paste it here. But one thing we can assure you is that your data/details are safe.

 

Regards,

Prasanna

Contributor
cjcostes
Posts: 16
Registered: ‎01-22-2013

Re: Google Chrome and Norton Identity Safe not loading

Hello. What version of Windows do you have? Sounds like you may be experienceing the same issue. You may want to take a look at this thread as well.

 

Could not load Norton Identity Safe - Chrome Error