Identity Protection crashing IE9

stanleyknife · ‎02-18-2012

When the Toolbar is enabled and NIP is active, why do some web sites crash IE9 e.g. this one: www.rwconcepts.co.uk

Ideas any one?

Thanks.

Rog.

(Vista 64)

MehulBhai · ‎08-21-2009

Its happening for me here too with this site and others also. See also http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-19-8-crashing-IE-9-and-Firefox-on....

huwyngr · ‎04-13-2008

A workaround may be to go into IE / Tools / Manage Add-ons and DISABLE Identity Protection leaving the other two ENABLED.

That works for me although I don't use the toolbar itself, just the Vulnerability Protection.

Hugh

noghere · ‎04-20-2011

stanleyknife wrote:
When the Toolbar is enabled and NIP is active, why do some web sites crash IE9 e.g. this one: www.rwconcepts.co.uk

Ideas any one?

Thanks.
Rog.

(Vista 64)

Same problem here on Win 7 HP 64-bit, using IE9 and FF 14.0.1

senthilkumar · ‎01-05-2010

Hi All,

Sorry for the issue you are facing. Already we are tracking these issues internally with a defect and we are working on it.

Thanks,

Senthil.

leakyhandle · ‎04-01-2010

I do experience this IE9 crash frequenty.

Jimat26point2 · ‎08-20-2012

Just to add to the thread, I started experiencing the same as others - IE9 constantly crashing and dramatically slowing the websites, ultimately crashing. Based on other posts and experimenting with managing IE9 add-ons, I found the only solution was to disable the Norton Toolbar (NTB) completely. Since then, I have had no problems.

hrussd · ‎10-29-2011

This is also causes Firefox 14 to crash.

For about two weeks things were going fine with FF 14 and the new Norton Toolbar (2012.7.4.1). Then FF began to have frequent (but not usually immediately reproducible) crashes. I sent lots of crash info to the Mozilla support. I began to selectively disable FF add-ins, and thus determined the Norton Toolbar was causing the problems. Then I noticed that the Toolbar version had regressed to 2012.5.5.11! I assume this is causing the FF crashes. I have tried the repeated NIS updates until no more updates were available, but the Norton Toolbar in Firefox still shows 2012.5.5.11.

senthilkumar · ‎01-05-2010

Hi,

We have released a patch for this issue. In order to get this patch, Please run live update until it shows "Your Norton product now has latest protection updates" and Restart the computer whenever it requires for a reboot, then check the issue again.

Hope this helps and let us know how it goes?

Thanks,

Senthil.