04-30-2012 04:33 AM
Hello, trying to login to Identity Safe based on my Norton Account for cloud storage but I receive the following message:
Failed to log in to your Norton Account. Please check the supplied credentials.
Now I have logged on via the web page and successfully access the vault online, I even changed my password to see if that would work but no dice....
Not please with Norton at all currently as I have spent about an hour trying to find a support email address so I could send a PrtScn, the only support I see now is FAQ and this forum or a "paid" support.
Any help would be appreciated.
04-30-2012 09:37 AM
What is the Norton product which you are using? Also, can you please let us know the version number of the product? You can get that from Support->About from the product UI.
Please try rebooting the machine and then trying to login to NA.